Senior Manager of Customer Program Management (Strategic Engagements)

What You’ll Be Doing

• Lead a team of Program Managers supporting IP engagements and customer success.
• Shape the strategic direction of customer experience for your region.
• Drive end-to-end customer journeys from pre-sales through silicon success.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Manage escalations and resolve issues proactively.
• Partner with Sales to support contract closure.

The Impact You Will Have

• Enhance customer satisfaction and IP integration success.
• Improve Synopsys products through customer feedback.
• Resolve escalations efficiently to maintain strong relationships.
• Lead and inspire a high-performing team.
• Drive operational excellence and strategic improvements.
• Support key business and customer objectives.

You’ll Need

• B.S./M.S. in Electrical Engineering or related field.
• Experience working with SoC design flows and the IP IC Design ecosystem.
• 15+ years in engineering or program management roles.
• 10+ years of people management experience.
• Experience with contract negotiations.
• Strong communication and leadership skills.