Senior Manager - North America Payroll

About the role

You will lead the end-to-end payroll strategy for the U.S. and Canada, with responsibility for the accurate, compliant, and timely delivery of payroll for over 11,000 colleagues.

Responsibilities

• Lead the North America payroll team by applying deep technical expertise and providing guidance to leaders on a wide range of payroll-related matters.
• Oversee the full payroll lifecycle across North America, ensuring accuracy, timeliness, and compliance, while establishing standard metrics and service level agreements to enhance transparency and improve the colleague experience.
• Act as the escalation point for complex payroll issues, driving resolution of high-risk or sensitive matters with sound judgment.
• Collaborate closely with Finance, Tax, Compliance, HR, Technology, and external vendors to deliver a seamless and integrated payroll experience.
• Drive execution through a distributed team, focusing on performance, capability building, and consistency.
• Ensure strong controls, data integrity, and audit readiness, maintaining robust, scalable, and well-governed processes.
• Drive continuous improvement efforts, including process standardization, system optimization (such as SAP ECP), and integration with upstream and downstream processes.
• Help shape solutions for complex payroll scenarios, particularly those involving tax, benefits, and regulatory considerations, while proactively identifying and mitigating risks.
• Leverage and advance systems and tools to modernize and automate payroll operations.
• Establish and maintain clear governance, documentation, and processes to support sustainable, high-quality payroll delivery.
• Contribute to broader Finance priorities as a payroll subject matter expert, supporting cross-functional initiatives and informed decision-making.
• Partner closely with North America Finance, Tax, Compliance, HR, Global Payroll Operations, and Technology teams to drive consistency and continuous improvement.
• Collaborate with Technology to support and enhance SAP payroll and related systems.
• Combine deep functional expertise with strong leadership, overseeing day-to-day payroll operations, managing escalations, and setting priorities to mitigate risk and improve outcomes in a complex, matrixed environment.
• Lead a distributed team across onshore and offshore resources, building capability and ensuring a high-performing payroll function.
• Ensure the integrity and reliability of payroll delivery across North America, helping safeguard the firm through strong compliance and operational discipline.
• Serve as the primary leader for payroll matters in the region, applying expert judgment to complex tax, benefits, and regulatory considerations.
• Oversee payroll execution through direct leadership and coordination across teams, ensuring consistent and high-quality delivery while addressing escalations, resolving systemic issues, and strengthening operational stability.
• Partner across functions to shape solutions aligned with U.S. and Canadian regulatory requirements, including IRS guidelines, ensuring payroll supports evolving benefits, compensation structures, and legislative changes.
• Drive proactive risk management, continuous process improvement, and long-term operational resilience.

Qualifications

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Skills

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Pay

• Competitive salary (based on your location, experience, and skills)

Schedule

• Full-time