Senior Manager, Network Success

About the role

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.

The Senior Manager, Network Success will lead the strategy and execution of Lantern’s territory and provider account management function. This role is responsible for driving provider engagement, retention, and growth across key markets while building operational infrastructure that supports scale. The first year will focus heavily on team development, removing operational barriers, implementing reporting cadences, and formalizing account planning and performance management processes. A core focus of this role is embedding AI and automation into team workflows to scale Network Success capacity and throughput without proportional headcount growth. This individual will partner cross-functionally with Member Services, Claims, Clinical, and Network Strategy to ensure a consistent provider experience and to operationalize improvements that strengthen provider relationships and outcomes. Location: Remote, USA - East Coast highly preferred | Travel Required (~40% of the year)

Responsibilities

• Provider Relationship Management and Growth: Serve as executive sponsor for Lantern’s largest and most strategic provider groups, building durable and trusted relationships.
• Align Lantern’s capabilities with provider goals, advocating internally to address needs, remove friction, and enhance partnership value.
• Drive revenue and network performance through proactive engagement, retention strategies, and identification of expansion opportunities.
• Lead renewal and retention efforts for high-value provider accounts, mitigating churn risk and strengthening long-term alignment.
• Strategic Planning and Operational Excellence: Define team strategy, priorities, and operating rhythms to achieve growth, engagement, and retention targets.
• Partner with VP, Network Success to enforce and improve scalable account planning frameworks, reporting cadences, and performance management systems.
• Identify operational bottlenecks and implement process improvements that increase efficiency and service quality.
• Establish data-driven visibility into team performance, provider health, and network outcomes.
• Identify, pilot, and scale AI-enabled tools and automation across core Network Success workflows (e.g., credentialing, settlement reconciliation, SCA drafting, escalation triage) to increase team capacity without proportional headcount growth.
• Partner with Analytics and Product/Engineering to surface high-leverage AI use cases and translate successful pilots into repeatable, documented processes.
• Cross-Functional Collaboration: Partner with Member Services, Claims, Clinical, and Product teams to align workflows and ensure consistent provider experiences.
• Define escalation pathways, roles, and handoffs across functions to improve execution and responsiveness.
• Advocate for system and process enhancements that improve provider engagement