Senior Manager, Microsoft 365 & Azure Cloud Services

Responsibilities

• Lead, coach, and develop a high-performing team of O365 and Azure engineers and administrators.
• Build a culture of accountability, collaboration, continuous improvement, and technical excellence.
• Conduct performance management, career development planning, and succession planning.
• Partner with HR and leadership on hiring, onboarding, and workforce planning.
• Foster strong relationships with peers, stakeholders, and executive leadership through clear, confident communication.
• Own the overall health, security (in partnership with CyberSecurity teammates), and roadmap for Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and related security/compliance capabilities.
• Ensure best practices for identity, access management, licensing, data protection, governance, and lifecycle management.
• Act as the senior escalation point for complex O365 issues and incidents.
• Work with key teammates to establish architecture, standards and policies for the platform.
• Lead the implementation and ongoing optimization of Azure infrastructure and platform services.
• Own operational activities for subscriptions, networking, security, cost management, and identity integration.
• Partner with application, security, and architecture teams to deliver resilient and scalable Azure solutions.
• Oversee monitoring, disaster recovery/business continuity, and operational excellence initiatives.
• Establish standards, policies, and patterns for O365 and Azure environments.
• Evaluate new Microsoft capabilities and cloud innovations, translating them into business value.
• Ensure high availability, reliability, and performance of cloud services.
• Drive incident, problem, and change management best practices.
• Optimize cloud costs while maintaining service quality and scalability.
• Maintain clear documentation, runbooks, and operational procedures.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• 7+ years of experience working with Microsoft technologies, including deep hands-on experience with Microsoft 365 and Azure, and licensing and subscriptions.
• 5+ years of people management experience, leading technical teams in an enterprise environment.
• 3+ years of financial acumen managing the spend and analytics around both environments.
• Strong expertise in identity and access management, security, networking, and cloud operations.
• Prowess in translating complex technical concepts into clear business language.
• Proven ability to lead cloud transformations or large-scale migrations.
• Strong vendor management and financial/budget ownership experience.
• Exceptional interpersonal skills with the ability to influence without authority.
• Calm, confident presence during incidents and executive-level discussions.

Benefits

• High profile treasury role within a premier global consumer and commercial services company.
• Opportunity for growth and advancement within the organization.
• Comprehensive benefits package including medical, dental, vision, maternity & life insurance.
• 401(k) plan with company match, employee stock purchase plan (ESPP).
• Teammate discounts, tuition reimbursement, and dependent scholarship awards.
• Paid time off.

About the Role

The Senior Manager – Microsoft 365 & Azure Cloud Services leads the roadmap, operations, and continuous improvement of the organization’s Microsoft 365 and Azure platforms. This role blends deep technical expertise, people leadership, and strong communication to deliver secure, scalable, reliable cloud services that support business growth.