Senior Manager, Manufacturing Technology

About the role

This role is located in Richmond, VA. The Senior Manager, Manufacturing Technology leads a high-performing team delivering technology solutions and sustaining business-critical applications powering manufacturing operations.

Responsibilities

• Drive strategic technology initiatives, ensure operational excellence, and develop strong partnerships across the business to deliver reliable, scalable, and impactful outcomes.
• Lead, develop, and mentor a team responsible for technology solution deployment, application maintenance, incident management, and continuous service improvement across manufacturing environments.
• Partner closely with manufacturing leaders, business partners, product owners, and technology teams to align priorities and deliver technology capabilities that support business objectives.
• Lead all aspects of execution of projects, enhancements, and operational initiatives, ensuring effective management of scope, timelines, risks, dependencies, and resource requirements.
• Drive operational excellence by improving service reliability, support responsiveness, issue resolution processes, and overall user experience.
• Serve as the partner concern point for critical incidents, production-impacting issues, delivery challenges, and vendor-related concerns, ensuring timely resolution and customer communication.
• Establish and maintain governance, documentation, operational coordination, release management, and quality standards across technology implementation and support functions.
• Lead team capacity and resource allocation across project work, operational support, maintenance activities, and emerging business priorities.
• Collaborate with infrastructure, cybersecurity, architecture, data, and enterprise application teams to ensure solutions are secure, scalable, supportable, and aligned with enterprise standards.
• Oversee vendor and strategic partner relationships, hold providers accountable for service commitments, performance expectations, and continuous improvement objectives.
• Identify and implement opportunities to streamline processes, automate manual activities, reduce operational risk, and enhance the effectiveness of technology services.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field, or equivalent combination of education and experience.
• 10+ years versatile experience in technology delivery, application support, technology operations, program management, or related IT leadership roles.
• 10+ years of people leadership experience, including team development, performance management, workforce planning, and prioritization of resources.
• Validated experience leading technology delivery alongside management of operational functions within a sophisticated enterprise environment.
• Solid grasp of IT service management practices, including incident, problem, change, release, and operational support management.
• Experience leading project delivery, application enhancements, production support activities, and multi-functional technology initiatives.
• Exceptional communication and collaborator leadership skills, with the ability to influence technical teams, business partners, vendors, and senior leadership.
• Pioneering ability to analyze complex issues, make sound decisions, handle challenging priorities, and drive accountability across teams.
• Experience supporting manufacturing and supply chain technologies such as Blue Yonder, TrakSYS, MES, SAP, or similar enterprise platforms preferred.
• PMP, ITIL, Agile, Scrum, or other relevant certifications preferred.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field, or equivalent combination of education and experience.
• 10+ years versatile experience in technology delivery, application support, technology operations, program management, or related IT leadership roles.
• 10+ years of people leadership experience, including team development, performance management, workforce planning, and prioritization of resources.
• Validated experience leading technology delivery alongside management of operational functions within a sophisticated enterprise environment.
• Strong grasp of IT service management practices, including incident, problem, change, release, and operational support management.
• Experience leading project delivery, application enhancements, production support activities, and multi-functional technology initiatives.
• Outstanding communication and collaborator leadership skills, with the ability to influence technical teams, business partners, vendors, and senior leadership.
• Proven ability to analyze complex issues, make sound decisions, handle challenging priorities, and drive accountability across teams.
• Experience supporting manufacturing and supply chain technologies such as Blue Yonder, TrakSYS, MES, SAP, or similar enterprise platforms preferred.
• PMP, ITIL, Agile, Scrum, or other relevant certifications preferred.

Skills

• Strategic thinking and decision-making.
• Project management and leadership.
• Collaboration and partnership building.
• Technical expertise in manufacturing technologies.
• Service management practices.
• Vendor and partner management.
• Process improvement and automation.

Benefits

The benefits package includes:

• 15 days of paid time off
• 13 paid holidays
• 2 floating holiday days
• 37.5-hour workweek
• 401(k) matching from day one
• Deferred Profit Sharing
• Professional development stipends
• Student loan repayment assistance
• Volunteer days
• Parental and bonding leave
• Comprehensive medical, dental, and vision coverage
• Wellness programs
• Shared commitment to making a difference

Pay

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $132,500.00 - $202,100.00.

Schedule

The Senior Manager, Manufacturing Technology role is full-time.