Senior Manager, Learning Operations Managed Services

About the role

We are seeking a highly driven Senior Manager to lead the growth and expansion of our Learning Business Process as a Service (LBPaaS) practice within Deloitte Consulting's Human Capital offering. This role involves scaling Deloitte's learning managed services capabilities for large enterprise clients, operating as a strategic partner rather than an order-taker.

Responsibilities

• Define and execute the go-to-market strategy for Deloitte's Learning Business Process as a Service offering, including market positioning, competitive analysis, and offering differentiation
• Lead business development activities for large-scale managed services opportunities, including prospect development, sales strategy, pricing models, proposals, and executive presentations
• Oversee the transition and delivery of enterprise learning operations engagements, including learning administration, content development, reporting, vendor management, and service performance management
• Integrate AI, automation, and learning technologies into managed services delivery to improve efficiency, quality, and business outcomes
• Lead global delivery teams and manage stakeholder relationships across client organizations, alliance partners, and Deloitte teams

Qualifications

• Bachelor's degree
• 8+ years of experience working at a global professional services firm, consulting firm, or learning business process outsourcing provider
• 3+ years of experience, within the last 5 years, in an external consulting environment
• 3+ years of experience selling and closing managed services or business process outsourcing engagements
• 4+ years of experience leading enterprise learning operations across corporate learning and development, customer education, or partner enablement, including content development, learning administration, helpdesk support, or vendor management
• 1+ years of experience applying AI or automation in learning operations, including content authoring, workflow automation, or analytics
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

• Master's degree or Master of Business Administration (MBA)
• Experience building pricing models for business process outsourcing or managed services engagements
• Experience managing engagement margins and global delivery models across offshore or nearshore teams
• Experience with learning management system (LMS) and human capital management (HCM) platforms
• Experience designing or managing customer education, partner enablement, certification, or credentialing programs