Senior Manager, Learning Operations Managed Services

About the role

We are seeking a highly driven Senior Manager to lead the growth and expansion of our Learning Business Process as a Service (LBPaaS) practice within Deloitte Consulting's Human Capital offering. This role involves scaling Deloitte's learning managed services capabilities for large enterprise clients, operating as a strategic partner rather than an order-taker.

Responsibilities

• Define and execute the go-to-market strategy for Deloitte's Learning Business Process as a Service offering, including market positioning, competitive analysis, and offering differentiation
• Lead business development activities for large-scale managed services opportunities, including prospect development, sales strategy, pricing models, proposals, and executive presentations
• Oversee the transition and delivery of enterprise learning operations engagements, including learning administration, content development, reporting, vendor management, and service performance management
• Integrate AI, automation, and learning technologies into managed services delivery to improve efficiency, quality, and business outcomes
• Lead global delivery teams and manage stakeholder relationships across client organizations, alliance partners, and Deloitte teams

Requirements

• Required: Bachelor's degree, 8+ years of experience working at a global professional services firm, consulting firm, or learning business process outsourcing provider, 3+ years of experience within the last 5 years in an external consulting environment, 3+ years of experience selling and closing managed services or business process outsourcing engagements, 4+ years of experience leading enterprise learning operations, 1+ years of experience applying AI or automation in learning operations
• Preferred: Master's degree or MBA, experience building pricing models for business process outsourcing or managed services engagements, experience managing engagement margins and global delivery models across offshore or nearshore teams, experience with learning management system (LMS) and human capital management (HCM) platforms, experience designing or managing customer education, partner enablement, certification, or credentialing programs

Qualifications

• Bachelor's degree
• 8+ years of experience working at a global professional services firm, consulting firm, or learning business process outsourcing provider
• 3+ years of experience within the last 5 years in an external consulting environment
• 3+ years of experience selling and closing managed services or business process outsourcing engagements
• 4+ years of experience leading enterprise learning operations
• 1+ years of experience applying AI or automation in learning operations