Senior Manager, Leadership Development Programs

About the role

Reporting to the Managing Director, Leadership Development, the Senior Manager, Leadership Development Programs leads a portfolio of THMA's executive leadership programs and manages the team that delivers them. The role combines people leadership, stakeholder engagement, and operational excellence to support a growing portfolio of programs and new offerings.

Responsibilities

• Build, manage, and grow a team, hiring and coaching each toward the work that plays to their strengths
• Own performance management, career growth, and workload across the team, escalating to the Managing Director only when necessary
• Build and refine the operating model, processes, and tools needed to scale programs as participant volume and new tracks grow, proactively adjusting workflows and resourcing ahead of strain
• Proactively communicates with external partners, sets and manages expectations across program KPIs, and works closely with the Member Development team on business opportunities and renewals
• Represent the team in cross-department meetings, report program performance to the Managing Director, and shape curriculum and programming strategy for the portfolio’s next phase of growth

Requirements

• Bachelor’s degree required
• 5+ years working experience in healthcare, professional services, or a member-based organization
• 2+ years of program management experience
• Previous experience directly managing a team or individuals
• Experience building and evolving operating models through periods of growth
• Willingness and ability to travel up to 15%

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, and the ability to work with screens or monitors for prolonged periods of time. This position is primarily a sedentary job where the team member will be seated for the majority of the day.

Skills

• Team builder who helps individuals align their strengths to meaningful contributions
• Systems-oriented operator who anticipates needs and strengthens processes
• Trusted to run programs and a team independently, with sound judgment on what to solve directly versus escalate
• Excellent verbal and written communicator
• Strong attention to detail, able to juggle multiple priorities and drive projects to completion