Senior Manager - KOL Strategy and Engagement

About the role

Lead the strategy, identification, development, and activation of clinical, technical, operational, and executive KOLs, reference sites, and power-user communities.

• Identify, recruit, and cultivate relationships with key opinion leaders (KOLs), hospital executives, power users, and reference sites to strengthen customer advocacy and market influence.
• Develop and execute annual customer engagement and activation plans to amplify customer voices, foster advocacy, and support strategic business objectives.
• Manage customer outreach, contracting, and reference site programs, ensuring a seamless customer experience and maximizing program effectiveness.
• Coordinate user groups, advisory councils, speaking engagements, and best-practice sharing sessions while leveraging customer advocates to support events, publications, and peer-to-peer interactions.
• Create and promote customer success stories, case studies, testimonials, and marketing materials, while measuring and reporting program performance to drive continuous improvement.

Requirements

• 5+ years of experience in identifying, managing, and engaging with KOLs.
• 10+ years of overall industry experience.
• Healthcare experience is required.
• Skills in managing executive-level KOLs, leading customer events, and clinician experience.
• Bachelor's or Master's Degree in Marketing, Sales, Business Administration, Product Management, or equivalent.
• Ability to successfully perform the minimum physical, cognitive, and environmental job requirements with or without accommodation.

About the company

We are a health technology company built around the belief that every human matters. Our mission is to improve access to quality healthcare for everyone, everywhere. Learn more about our business, our history, our purpose, and our culture.

Pay

The pay range for this position in Cambridge, MA is $140,000 to $223,000. The actual base pay offered may vary within the posted ranges depending on job-related knowledge, skills, experience, business needs, geographical location, and internal equity. Additional compensation may include an annual incentive bonus, sales commission, or long-term incentives.

Benefits

• Comprehensive benefits program including generous PTO.
• 401k with up to 7% company match.
• HSA with company contribution.
• Stock purchase plan.
• Education reimbursement.
• Details about our benefits.

Schedule

This is an in-office role requiring full-time presence in the company’s facilities in Cambridge, MA, with an expectation of working onsite at least 3 days per week. Candidates must reside in or within commuting distance to Cambridge, MA.

US work authorization is required; the company will not sponsor work-authorized visas for this position. Relocation benefits are not provided.