Senior Manager - Kitchen & Bath

About the role

The Kitchen and Bath Assistant Buyer provides administrative support for the Kitchen & Bath Senior Manager and Buyers at Lumberman's Merchandising Corp in Wayne, PA. This full‑time position handles quoting and ordering of K&B products for the dealer base, follows up on orders, processes RGAs, handles issues, communicates vendor updates, and manages marketing to the designer base through newsletters and email blasts. The role requires familiarity with product terms and conditions, interaction with dealers, and assistance to buyers in managing a product category and a limited dealer set.

Responsibilities

• Provide administrative support to the department
• Accurately perform all functions related to order taking, order placing, and order expediting
• Track status of orders, RGAs, and shipments
• Provide quality customer service to customers
• Communicate vendor updates to the dealer base
• Establish and maintain good relations with specific supplier partners
• Communicate to the design base through a monthly newsletter
• Create email blasts to designer communities on any updates
• Maintain pricing updates
• Assist in organizing training events, webinars and shows
• Maintain the database for all K&B dealers, designers, and vendors
• Assist in supporting projects for the private label, ModernView
• Manage incoming telephone call and email
• Coordinate preparation of reports to ensure timely delivery to appropriate personnel/customers
• Relay messages and decisions to management, internal and external personnel
• Assist with sending out a monthly newsletter
• Post vendor and industry updates
• Process orders including pricing, placing and expediting
• Assist buyers with research for sales analysis studies
• Develop and maintain strong knowledge of products and market pricing on a delivered basis
• Assist managers with reports and special projects
• Follow up on RGA's, credits, and issues
• Update pricing changes within files and communicate to dealers
• Keep supervisor informed of project and purchasing/sales status
• Attend vendor meetings as required by the buyer
• Attend the LMC Annual Meeting as authorized to assist in purchasing activities and training development
• Assist dealers with ordering and understanding how to order products
• Make outgoing phone calls to dealer base
• Monitor order status, including shipping dates, prices, product availability, and back orders
• Expedite claims on orders in a timely and equitable manner
• Maintain complete and accurate documentation for quotations, orders, claims, and dealer/vendor interactions

Requirements

Experience: 1‑2 years related experience; 2‑4 years related experience.

Education: High school diploma or equivalent; Associate's degree in Business Administration, Marketing, or equivalent work experience preferred.

Skills

• Strong ability to communicate with suppliers and vendors
• Excellent interpersonal skills