Senior Manager, IoT Managed Services Operations

Core Accountabilities

Operational Leadership

• Direct and oversee daily operations of the IoT device configuration and fulfillment facility.
• Develop operational strategies to improve efficiency, scalability, quality, and profitability.
• Establish and monitor operational KPIs, productivity goals, and service-level agreements (SLAs).
• Ensure production schedules and customer delivery commitments are consistently met.
• Lead cross-functional coordination between operations, engineering, sales, procurement, customer success, and quality teams.

Production & Configuration Management

• Oversee all device configuration processes, including:
• Firmware loading and validation
• Device provisioning and activation
• SIM management
• Network and connectivity testing
• Customer-specific software/application configuration
• Serialization and asset tracking
• Optimize production workflows for throughput, accuracy, and traceability.
• Implement scalable operational processes to support increasing order volumes and product diversity.
• Ensure proper staffing, scheduling, and resource allocation across production operations.

Quality & Compliance

• Ensure adherence to quality standards and customer specifications throughout the production lifecycle.
• Oversee quality assurance programs, inspection processes, and corrective action procedures.
• Support compliance with: ISO 9001 or related quality systems, ESD handling procedures, customer contractual requirements, regulatory and safety standards.
• Review operational metrics and customer feedback to drive continuous quality improvement.

Supply Chain & Inventory Oversight

• Manage inventory control processes for devices, accessories, SIM cards, and production materials.
• Cook up with procurement and suppliers to maintain material availability and reduce shortages.
• Improve inventory accuracy, warehouse organization, and material flow efficiency.
• Oversee shipping, receiving, and fulfillment operations to ensure accurate and timely delivery.

Financial & Strategic Management

• Develop and manage operational budgets, labor planning, and cost-control initiatives.
• Analyze operational performance data to identify trends, risks, and opportunities.
• Support executive leadership with forecasting, capacity planning, and strategic growth initiatives.
• Evaluate and implement automation technologies, software systems, and operational tools to improve scalability.

Team Leadership & Development

• Lead, mentor, and develop operations managers, supervisors, quality personnel, and production staff.
• Foster a culture of accountability, collaboration, safety, and continuous improvement.
• Establish training programs and operational standards for production teams.
• Conduct performance reviews and succession planning for operational leadership roles.

Process Improvement & Technology Integration

• Lead Lean Manufacturing, Six Sigma, or continuous improvement initiatives.
• Identify operational bottlenecks and implement process optimization strategies.
• Collaborate with engineering and IT teams on: MES/ERP system improvements, Automation initiatives, Production data collection, Traceability systems, Standardize workflows and documentation across production operations.

Qualifications

• Bachelor’s degree in Operations Management, Supply Chain, Manufacturing, Business Administration, or related field.
• 7–10+ years of operations leadership experience in manufacturing, electronics, technology, or IoT environments.
• Experience managing production operations with customer-specific configuration or assembly processes.
• Strong knowledge of manufacturing operations, quality systems, and supply chain management.
• Experience leading cross-functional operational teams in a fast-paced environment.
• Proven track record of improving operational efficiency and scalability.

Key Skills

• Operational strategy
• Production management
• Supply chain oversight
• Quality systems management
• Leadership and team development
• Process optimization
• Budget management
• Data analysis and KPI management
• Customer operations support
• Continuous improvement
• Change management