Senior Manager - Integrated & Remote Operation Centers 1

Join a company passionately committed to the pursuit of a better world through positive change. With over 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries work tirelessly toward bettering the industries in which we operate. We deliver practical solutions that are safe, innovative, and sustainable, thinking globally while acting locally.

We're at the forefront of our clients' digital transformation journey, implementing emerging digital services that unlock a step change in performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

Hatch develops Digital Products and Solutions for the Metals, Energy, and Infrastructure Sectors in Integrated and Remote Operation Centers, Asset Intelligence, AI-Assisted Process Control, Industrial Automation, IT/OT Integration, and Operational Decision Support Systems. Our clients invest in technologies to remove people from remote locations and dangerous workfronts, and to achieve real-time understanding of complex supply chains for better decision-making. Hatch combines digital know-how with deep industry expertise, business transformation advisory services, and engineering capabilities to deliver holistic outcomes.

About the role

Hatch is seeking a highly motivated and accomplished Integrated and Remote Operation Centers (IROC) Senior Manager to join our Digital team in the USA. The IROC Senior Manager will report to the Digital Principal Mining & Metals USA and lead IROC-related engagements predominantly in the USA, co-develop the broader IROC capability in the region, and collaborate with the Global IROC solution team to contribute to the overall strategy and direction for the development of the IROC offering(s).

Responsibilities

• Actively deliver IROC-related engagements by providing domain expertise through client engagement, development of project artifacts, review of deliverables, or coaching of the project team.
• Coach and develop people in the region, imparting IROC domain expertise to build a local team knowledgeable in IROC concepts and best practices.
• Pursue, nurture, and leverage key internal relationships critical for the practice's success; evangelize relentlessly.
• Collaborate with the global IROC solution team to shape the development of repeatable offerings relevant to the region.
• Champion global IROC offerings in the region to ensure they are leveraged for client engagements, providing feedback and continuous improvement inputs.
• Collaborate with technical and delivery teams to ensure consistency of approach.
• Remain abreast of industry, competitors, and technology trends, aligning services to market needs. Consider alliances, investment opportunities, and acquisitions to improve market position and grow revenue.
• Establish Hatch’s eminence in the market through delivery of conference presentations, participation in industry forums, publication of white papers, and other thought leadership articles.
• Undertake North America travel to client/project sites as required.

Requirements

• 5-8 years of management consulting or relevant industry and domain experience.
• Senior roles in either the implementation or operation of IROCs in the mining, metals, or energy industries.
• Deep knowledge of how a holistic design approach (across people, process, technology, and facilities) can deliver maximum value to clients.
• Bachelor’s degree in Engineering, Finance, or Business, or an equivalent combination of education and professional experience. An MBA or equivalent postgraduate degree is advantageous.
• Ability to articulate a vision for the next generation of digitally enabled IROCs and the associated value proposition for clients.
• Strong initiative, eagerness to break new ground, and create opportunities for others.
• Ability to positively influence through team building, client relations, negotiation, decision-making, and creative problem-solving.
• Recognized in the market as a thought leader driving industry trends related to integrated and remote operations.
• Innovative and results-oriented, thriving in a complex and fast-paced work environment.
• Strong communicator with the ability to interact professionally and considerately with clients, gaining cooperation and respect.
• Excellent verbal and written communication skills with proven ability to present concepts, ideas, and insights to project teams and clients.
• Entrepreneurial spirit and comfort working within a rapidly changing environment.
• Ability to solve complex functional/process issues crossing organizational boundaries; ability to liaise and negotiate.

Benefits

• Flexible work environment.
• Long-term career development.
• Opportunity to collaborate on exciting projects and develop innovative solutions.
• Work with a diverse, inclusive team that fosters innovation.