Senior Manager IMCR

About the role

We are looking for a Senior Manager, IMCR (Incident Management and Crisis Resolution) to support our North America Operating Unit (NAOU).

Responsibilities

• Successfully lead IMCR activities for the Operating Unit (OU) including on major events, ensuring preparedness and rapid resolution of incidents and crises in collaboration with cross-functional partners at the TCCC (The Coca-Cola Company), bottler system partners, and system stakeholders.
• Convene and oversee IMT meetings, ensuring all stakeholders are informed and aligned on decisions and resolutions.
• Utilize IMCR platforms, tools, and processes for managing incident notifications, updates, and detailed record-keeping, including meeting logs and minutes that include summary of IMCR activities, identified risks, and next steps.
• Support the development, implementation, and validation of training programs and simulations for internal teams and bottler system partners to enhance response preparedness.
• Compile and analyze data and create presentations to report on incident trends and risks, lessons learned and the COQ (Cost of Quality).
• Continuous improvement leader ensuring ongoing improvement initiatives to the IMCR Process including enhancing processes, dashboard reporting tools and training programming.
• Main point of contact to triage and deploy any crisis management scenarios outside of business hours.

Requirements

• 6+ Years experience in product quality and food safety, occupational safety standards, and supply chain processes required.
• Availability to be on-call and respond to emergencies outside of regular working hours required
• Data analysis and visualization skills required.
• Project management experience preferred
• Experience in risk assessment and root cause analysis desired
• Exceptional verbal and written communication skills, with the ability to simplify complex information for varied audiences.
• Ability to stay focused and make sound decisions under pressure, often with limited time and information.

What We’ll Do for You

• Exposure to World Class Leaders
• Global Connections
• Agile Work Environment
• Purpose Driven
• Community of Belonging

Pay, Benefits & Schedule

Pay Range: United States of America: 131,000 USD – 153,000 USD
Annual Incentive Reference Value Percentage: 15
Location(s): United States of America
City/Cities: Atlanta
Travel Required: 00% – 25%

Company Information

The Coca-Cola Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.