Senior Manager I, Solutions Portfolio

Job Duties and Responsibilities

Drive the Portfolio Strategy around a targeted portfolio of B2B services.

Ensure product launches are smooth and managed effectively for on-time delivery.

Ensure rep crediting is aligned with revenue and quote, order, bill cycle.

Ensure products are effectively launched with particular focus on pricing, positioning, and competitiveness.

Support product pricing and positioning with market research.

Understand the impact of multiple channels on the product positioning.

Accountable and responsible for all aspects of the technology, competitors, supply chain, forecasting, etc.

Be the “go-to person” for the assigned product supporting Ricoh leadership.

Develop and maintain competitive product advantage.

Communicate product competitive position to the organization particularly product strategy and sales.

Evaluate current products vis-à-vis new products in the Ricoh portfolio.

Ensure new products have distinct advantages and revenue opportunities.

Provide SME guidance for the development of sales enablement tools and training (e.g. website, brochures, FAQs, launch announcements, etc).

Capture voice of customer and use market research to gain insight into customer use of current products and identify untapped opportunities/buyer personas.

Speak and present Ricoh products to both internal and external stakeholders.

Partner with Product Managers to ensure Ricoh has the best-in-class offerings.

Provide input to Product Managers on requirements for future products and enhancements and manage the product roadmap.

Provide positioning documents and business forecasts based on competitive information. When appropriate, recommend GTM strategies.

Actively participate in strategy discussions that align with business objectives.

Manage multiple technologies that feed market requirements and overall company direction supporting customer care-abouts and sales enablement.

Understand and support RISE methodology in voice of customer & Gemba activities to understand market technology requirements.

Work closely with the Product Management team to provide product insights, competitive information, to influence product development and portfolio success.

Ensure that business requirements are understood and considered in all product initiatives.

Measure product performance and when appropriate implement enhancement and/or mitigation strategies.

Provide reliable forecast reports to the organization to anticipate year-end performance.

Qualifications

• BA/BS degree from an accredited college/university
• 10 years of successful product management/marketing experience
• Requires a minimum of 5 years experience and significant depth of knowledge in software as a service (SaaS) and/or B2B software platforms that support services
• Experience in managing multiple complex projects and programs simultaneously
• Strong multi-tasking skills
• Collaboration skills working across with both internal and external stakeholders
• Ability to engage people at all levels throughout the organization
• Attention to detail, analytical skills, and the ability to translate technical capabilities to benefits are a must
• Understanding of SaaS and B2B services business
• Understanding of the sales cycles and product lifecycles and their respective pressures on the marketing functions to drive demand and revenue

Knowledge, Skills and Abilities

• Technical product knowledge regarding functionality and performance
• Strong analytical skills particularly regarding financial performance and trends
• Strong communication and presentation skills
• Ability to advocate and support a product to internal and external stakeholders
• Ability to project manage product launches, expansions and other lifecycle activities
• Windows 365 suite; Experience with Aha and ASANA is a plus
• Able to travel (up to 20%)