Senior Manager, Health & Welfare Claims

About the role

Are you a leader who inspires others, values the details, and turns goals into results? Do you enjoy developing people and improving processes while delivering service that makes a difference? The Senior Manager leads department operations and develops the leaders and teams who deliver accurate, timely service to our clients and participants. You’ll combine hands-on leadership with effective process management to meet department goals, strengthen accountability, and drive continuous improvement.

Responsibilities

• Lead, coach, and develop department managers, supervisors, and team members.
• Oversee claims operations, balancing staffing and workloads to meet quality, accuracy, and production goals.
• Set clear expectations, monitor key performance indicators, and provide monthly reporting.
• Improve workflows to increase efficiency, reduce risk, and support consistent service.
• Build cross-trained teams and backup coverage to maintain service during seasonal demands and special projects.
• Ensure department processes meet requirements and company policies.
• Partner with customer service and production teams to strengthen communication and resolve service issues.
• Oversee specialized processes, operational tools, and vendor coordination while building strong relationships with colleagues and clients.

Requirements

• Bachelor's degree preferred, or combination of education and experience.
• 7–10 years of professional management experience.
• Demonstrated success teaching, coaching, and directing others, setting expectations, and managing staff.
• Analytical mindset: identify trends and root causes, solve problems, and turn information into practical improvements.
• Strong communicator who builds trusting relationships and communicates effectively with teams, peers, clients, and leadership.
• Organized: manage competing priorities, lead projects independently, and remain calm under pressure.
• Quick to learn: interpret trust plans and guidelines, understand department functions, and apply basic accounting concepts.
• Technically proficient with MS Office suite (Word, Excel, PowerPoint, Outlook, SharePoint).

About the company

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

Pay

Salary range of $11,220 – $15,180 per month (dependent on experience & qualifications).

Benefits

• Medical, Dental (with Orthodontia), Vision, Rx benefits, disability & life insurance
• Optional benefits: health flex spending, dependent care assistance & pet insurance
• Generous 401(k) plan with company base contribution and matching feature
• Paid Vacation, Sick Leave and Holidays