Senior Manager, Global Strategic Accounts Customer Success

About the role

We are seeking a strategic leader to build and inspire a world-class team, driving value and long-term retention for our global strategic accounts. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

Responsibilities

• Define the Strategic Accounts Customer Success playbook and lead a global team to deliver outstanding experiences.
• Partner with leadership across Sales, Product, and Support to identify and address process gaps, ensuring a customer-centric experience.
• Act as a point of escalation to solve problems and drive deeper engagement with enterprise-level clients.
• Leverage data-driven insights to develop metrics that measure CSM effectiveness and increase customer lifetime value.

Requirements

• Minimum 3-5 years of experience as a Senior Leader in Customer Success within a recurring-revenue SaaS environment.
• Proven leadership ability to coach, influence, and develop high-performing teams while maintaining high employee morale.
• Strong understanding of high-value touch points including Executive Business Reviews.
• Proficiency in Salesforce and G-Suite.

Qualifications

• Experience in the construction industry with a vision for solving its unique challenges.
• Global leadership experience in a customer-facing or professional services capacity.

Skills

• Experience in the construction industry with a vision for solving its unique challenges.
• Global leadership experience in a customer-facing or professional services capacity.

Benefits

• Comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Tax savings plans for health, dependent care and commuter expenses.
• Paid Parental Leave.
• Employee Stock Purchase Plan.

Pay

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Schedule

This position requires 30% travel.

How to Apply

Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.