Senior Manager Global HRIS (Workday)

About the role

A&M is seeking a Senior Manager, People Systems to lead the operational excellence, continuous improvement, and strategic evolution of our global Workday ecosystem.

Responsibilities

• Lead and Develop a Global People Systems Team
• Lead, coach, and develop a global team of HRIS analysts responsible for Workday operations and support.
• Provide leadership and oversight to a globally distributed People Systems team, ensuring alignment on priorities, service quality, and delivery standards.
• Foster a culture of accountability, collaboration, continuous improvement, and professional development.
• Drive Operational Excellence Across the Workday Platform
• Own day-to-day HRIS operations and ensure stability, scalability, and performance across the Workday environment.
• Establish and manage a tiered support model (L1/L2/L3) with clear ownership, escalation paths, service level commitments, and performance metrics.
• Lead production support activities, including triage, issue resolution, root cause analysis, and continuous service improvement.
• Manage Workday bi-annual releases, coordinating testing, evaluating new functionality, and driving adoption of platform enhancements.
• Shape the Future of People Technology
• Partner closely with HR, Talent Acquisition, Benefits, Payroll, Finance, IT, and business stakeholders to identify opportunities for optimization and innovation.
• Drive adoption of new functionality and enhancements that improve user experience, operational efficiency, and business outcomes.
• Collaborate with the HRIS Implementation Lead, People Technology Architecture Lead, and Integrations team on strategic initiatives and cross-functional projects.
• Help define scalable processes and governance frameworks that support organizational growth.
• Build Strong Stakeholder Partnerships
• Serve as a trusted advisor to business leaders and functional stakeholders.
• Communicate technical concepts and platform capabilities to both technical and non-technical audiences.
• Provide regular updates and insights to leadership regarding operational performance, platform health, risks, and opportunities.

Qualifications

• 5+ years of recent hands-on Workday administration, configuration, and support experience required.
• 7+ years of HR technology, HRIS, People Systems, or related experience with increasing responsibility, including team leadership.
• Experience managing or overseeing an offshore or globally distributed team.
• Demonstrated ability to build and manage SLA frameworks and tiered support models in a complex, high-volume environment.
• Proven record of managing Workday production support including triage, configuration, and root cause resolution.
• Strong interpersonal, oral, and written communication skills; ability to translate technical concepts for non-technical stakeholders.
• Ability to manage multiple high-priority tasks and adjust to shifting priorities while meeting deadlines in a fast-paced, growing organization.
• Comfortable working across global teams and time zones.
• Self-motivated and able to work both independently and collaboratively.
• Customer service oriented with a demonstrated desire to deliver an excellent experience.
• Bachelor’s degree in Human Resources, HRIS, Business Administration, IT/IS, MIS, or related field preferred.
• Highly proficient in Microsoft Excel; experience with ITSM or ticketing tools (e.g. ServiceNow, Jira) a plus.