Senior Manager, Field Quality

About the role

For our client, we are seeking a Senior Manager, Field Quality to join the team of a leader in the Business Services space. This leader will shape and execute a field quality strategy that improves product performance and strengthens the feedback loop between customers, manufacturing, and product development. The role will focus on driving structured failure analysis, elevating data visibility, and leading cross-functional resolution of high-impact quality issues. This is a hands-on leadership position that will influence decision-making across hardware, accessories, and apparel while building a stronger, more responsive quality organization. Location: Boston, MA - US based candidates only, no visa sponsorship available.

Responsibilities

• Lead field quality strategy and execution across hardware and accessories and apparel, defining KPIs for performance improvement.
• Own failure analysis and early field failure analysis programs, streamlining processes for root cause analysis.
• Build a closed-loop quality system connecting field insights to manufacturing and product development.
• Lead resolution of high-impact quality issues by collaborating with cross-functional teams on corrective actions.
• Establish data-driven visibility into field quality metrics and escalation criteria for informed decision-making.
• Develop a high-performing team in field quality and failure analysis, setting performance expectations and priorities.

Qualifications

• 10+ years in field quality or related fields in consumer electronics, medical devices, or apparel/accessories.
• Experience leading cross-functional quality teams and programs across diverse product lines.
• Expertise in structured problem-solving and failure analysis methodologies, including Root Cause Analysis and FMEA.
• Experience establishing and leading failure analysis capabilities or labs to determine product failures.
• Proven analytical skills using multiple data sources to prioritize investigations and influence decisions.
• Ability to lead complex initiatives and influence stakeholders in a fast-paced environment.
• Bachelor's degree in a relevant technical field or equivalent experience.
• Commitment to leveraging AI tools to enhance quality efforts.

Benefits

• Generous equity package aligning employee success with the company's growth.
• Strong commitment to diversity and inclusion in hiring practices.
• Focus on a collaborative and innovative work environment.
• Opportunities for personal and professional development.

Pay

Compensation: $200,000 – $245,000 annually