Senior Manager, Field Operations Revenue

Role Summary

The Senior Manager, Field Operations Revenue is responsible for building, scaling, and optimizing Field Operations as a core revenue and customer acquisition channel for Vivint. This role owns Field Ops revenue strategy, forecasting, partner performance, and continuous improvement across all Field-driven revenue streams.

Key Responsibilities

• Develop Field Operations as a Revenue & Acquisition Channel

• Establish and evolve Field Operations as a scalable customer acquisition channel, beyond traditional installs.

• Drive growth in referral-based acquisition by improving systems, incentives, processes, and field execution.

• Identify, test, and scale new channel strategies within Field Ops, including:

  • Event marketing and local activations
  • Strategic partnerships
  • New field-led revenue concepts and pilots

• Define success metrics, performance expectations, and operating models for new Field Ops revenue initiatives.

Revenue Partner Ownership & Optimization

• Own and manage Field Ops revenue partnerships, including but not limited to:

  • Field NIS Sales
  • Insurance
  • Solar
  • Vivint Protection Plan
  • Other current or future revenue partners

• Serve as the primary point of accountability for partner performance within Field Ops.

• Evaluate and improve end-to-end processes between partners and the Field, ensuring:

  • Clear ownership and accountability
  • Efficient handoffs and workflows
  • Strong field adoption and execution

• Drive measurable revenue improvements through better alignment between partners, systems, and Field teams.

Field Operations Revenue Budget Ownership

• Own Field Operations revenue budgets across all Field-driven revenue streams.

• Partner with Finance and Field leadership to ensure budgets align with operational realities and growth priorities.

• Monitor performance against budget targets and proactively identify risks and opportunities.

Revenue Forecasting & Operational Modeling

• Own the creation and ongoing management of Field Operations revenue forecasts.

• Build detailed, operationally grounded revenue models that reflect:

  • Field capacity
  • Adoption rates
  • Conversion dynamics
  • Program maturity

• Provide frequent forecast updates with clear explanations of variance drivers.

• Recommend specific system, process, or program adjustments to increase the probability of meeting or exceeding forecasted results.

Deep Revenue Analytics & Performance Diagnosis

• Develop a deep, nuanced understanding of Field Ops revenue performance across:

  • Revenue categories
  • Markets
  • Teams
  • Programs

• Identify underperformance early and diagnose root causes using data and field context.

• Translate insights into clear, prioritized recommendations for intervention.

• Partner with Field Revenue teams and leaders to execute targeted actions that improve results.

Continuous Improvement & Cross-Functional Leadership

• Own the continuous improvement of Field Ops revenue programs and infrastructure.

• Partner closely with:

  • Enablement & Training
  • Culture & Engagement teams
  • Technology & Product teams
  • Scheduling and Workforce Planning

• Influence roadmap priorities to improve field adoption, execution quality, and revenue outcomes.

• Ensure Field Ops revenue initiatives remain scalable, measurable, and aligned with company strategy.

Qualifications & Experience

• 7+ years of experience in strategy, operations, revenue management, analytics, or related roles.

• Strong experience building and managing revenue forecasts and operational models.

• Demonstrated ability to translate data into clear business decisions and field actions.

• Proven success working cross-functionally with Sales, Finance, Product, and Operations.

• Experience operating in complex, field-based or distributed organizations strongly preferred.

• Advanced analytical skills, Excel, Tableau, SQL or BI experience a plus.

• Strong executive communication skills and comfort influencing senior leaders.