Senior Manager Field Labor & Culture

About the role

The Manager II Field Labor & Culture is responsible for establishing and leading a comprehensive pro-associate strategy and culture across ADUSA Distribution & Transportation.

Responsibilities

• Develops and leads a comprehensive pro-associate and labor engagement strategy aligned with organizational values and operational priorities.
• Establishes a clear philosophy and framework promoting associate listening, leadership visibility, transparency, and open-door ways of working.
• Advises executive leadership on labor climate trends, risks, and strategic mitigation plans.
• Drives alignment and accountability across Distribution & Transportation leadership to sustain a positive associate relations culture.
• Owns enterprise reporting and analytics related to labor activity, engagement indicators, turnover trends, attendance patterns, and external union activity.
• Develops dashboards and predictive insights to identify early warning indicators of labor risk.
• Maintains consistent data governance and reporting accuracy across the network.
• Designs and deploys structured associate listening strategies, including surveys, focus groups, roundtables, skip-level meetings, and pulse mechanisms.
• Promotes cross-functional resolution strategies for systemic themes impacting morale, trust, or workforce stability.
• Measures and monitors impact of engagement interventions across sites.
• Develops programs that reinforce leadership capability in associate relations, conflict resolution, and effective communication.
• Facilitates leadership sessions to build understanding of labor dynamics and proactive engagement practices.
• Coaches senior and field leaders on navigating complex associate relations situations.
• Ensures leaders consistently model company values and a culture of fairness, respect, and accountability.
• Leads the cross-functional team deployed in the event of labor activity, including organizing campaigns or other workforce disruptions.
• Develops standardized response protocols, communication strategies, and playbooks.
• Collaborates with Legal, Communications, HR, and Operations to ensure compliant and consistent response execution.
• Conducts post-activity assessments and implements improvement strategies to strengthen organizational preparedness.

Qualifications

• Education: Bachelor's degree in Human Resources, Labor Relations, Business, or related field required. Master's degree or advanced labor relations education preferred.
• Experience: 8-12 years of progressive experience in Employee Relations, Labor Relations, HR Leadership, or related discipline within complex, multi-site operations. Demonstrated experience leading labor strategy or responding to labor organizing activity. Experience advising senior leadership on labor relations risk and strategy. Experience leading cross-functional teams in high-pressure or sensitive environments.
• Other Travel required (approximately 30-50%) to distribution centers and transportation sites, particularly during periods of elevated labor activity.
• Ability to respond quickly to emerging labor situations, including evenings or weekends as necessary.
• Operates within broad corporate policies and legal frameworks with significant decision-making authority; major strategic direction aligned with executive leadership.

Skills

• Strong labor relations and employee relations skills.
• Excellent communication and interpersonal skills.
• Proven ability to manage and resolve complex labor issues.
• Experience with data analysis and reporting.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong problem-solving and decision-making abilities.

Benefits

ADUSA Distribution offers a competitive benefits package including:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Flexible spending accounts
• Employee assistance program
• Time off and paid holidays

Pay

• PA/SC/ME/NC: $108,880 - $163,320
• MA/NY/NJ/CT/RI: $125,200 - $187,800

Schedule

Full-time position with flexible scheduling to accommodate travel requirements.