Senior Manager - Events

About the role

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks CX and EX software to fuel customer loyalty and service efficiency. Over 4,500 Freshworks employees make this possible, all around the world. The Senior Event Manager will join Freshworks’ Event Experience team within Brand Marketing, reporting to the Director of Event Experiences. Ideally based in the San Mateo, Bellevue, or Boston office, this role will play a key part in delivering elevated, cohesive, and operationally excellent event experiences across Freshworks’ global portfolio.

Responsibilities

• Support a portfolio of high-priority events from planning through execution, ensuring the attendee experience is purposeful, on-brand, and aligned to event objectives.
• Drive day-to-day event planning and execution across agenda, experience, logistics, production, and delivery, coordinating closely with cross-functional stakeholders.
• Bring event narratives to life, overseeing Run-of-Show, stage management, AV, technical production, and onsite execution.
• Manage production agencies and vendors ensuring high-quality delivery, cost efficiency, strong relationships, and adherence to Freshworks standards.
• Own event budgets from initial estimates through final reconciliation, including contracts, purchase orders, and procurement processes.
• Partner with Creative Services to execute the event look and feel across stage, environmental, signage, digital, and other attendee touchpoints.
• Contribute to the evolution of event playbooks, production standards, workbacks, and best practices, identifying opportunities to improve efficiency, consistency, and scalability.
• Post event evaluations, capture learnings, and recommend improvements that strengthen future experiences.

Qualifications

• 8+ years of experience managing complex corporate events, conferences, executive experiences, or experiential programs, preferably in B2B technology.
• Bachelor’s degree in Event Management, Marketing, Communications, Hospitality, Business, or related field; equivalent experience considered.
• Proven ability to own events end-to-end, from strategy and experience development through production, onsite execution, and post-event evaluation.
• Experience managing complex events across multiple workstreams, stakeholders, vendors, budgets, and tight timelines.
• Strong event production, vendor, and financial management skills, including contracts, procurement, AV, Run-of-Show, stage management, and onsite operations.
• Strong project management and communication skills, with the ability to translate business and brand objectives into differentiated attendee experiences and confidently partner with senior leaders and cross-functional teams.
• Preferred experience in B2B SaaS, enterprise technology, or IT Service Management (ITSM),