Senior Manager, ERP Applications

About the role

The Senior Manager, ERP Applications role is responsible for leading the strategic administration, implementation, optimization, and support of a global ERP platform across multiple manufacturing businesses. The position requires hands-on technical expertise and functional leadership in areas such as manufacturing, inventory, purchasing, production, and related operations.

Responsibilities

• Serve as the primary owner and subject matter expert for the Global Shop ERP platform supporting multiple manufacturing businesses.
• Lead full lifecycle ERP implementations, including planning, requirements gathering, configuration, testing, user acceptance, training, cutover, go-live, and post-implementation support.
• Develop and manage project plans, timelines, risks, issues, communications, and delivery activities to ensure successful implementations.
• Configure and maintain ERP modules supporting manufacturing, inventory, purchasing, production scheduling, engineering, and other business functions.
• Troubleshoot complex application issues, system defects, integration failures, and data inconsistencies.
• Develop and maintain PSQL queries, operational reports, dashboards, and data extracts to support business reporting and decision-making.
• Partner with internal IT teams and third-party providers to support integrations between the ERP platform and other enterprise applications.
• Collaborate with business leaders to evaluate processes and recommend ERP solutions that improve efficiency, standardization, and data integrity.
• Coordinate software upgrades, patches, enhancements, testing, and deployment activities with vendors and implementation partners.
• Develop and maintain ERP configurations, standard operating procedures, work instructions, and technical documentation.
• Provide application support to users across multiple business locations and ensure timely resolution of issues.
• Train end users and business process owners on ERP functionality, processes, and best practices.
• Manage relationships with software vendors and implementation consultants, including escalations, enhancement requests, and issue resolution.
• Supervise and mentor ERP support personnel while establishing sustainable application support standards and processes.
• Support business acquisitions, ERP expansion initiatives, and other technology projects as required.
• Travel approximately 10–20% to manufacturing locations for implementations, training, and operational support.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, Manufacturing, Engineering, or a related discipline strongly preferred.
• 7–10 years of experience supporting enterprise ERP systems, preferably within a manufacturing environment.
• At least 5 years of hands-on experience with Global Shop ERP is required.
• Proven experience leading multiple full lifecycle ERP implementations from planning through post-go-live support.
• Advanced functional and technical knowledge of Global Shop and manufacturing ERP environments.
• Strong understanding of manufacturing operations, including production, inventory, purchasing, warehouse management, and shop floor processes.
• Advanced experience writing and troubleshooting PSQL queries, as well as developing operational reports and data extracts.
• Experience troubleshooting ERP integrations and coordinating with integration partners.
• Strong understanding of ERP security, user administration, system configuration, and application support.
• Experience managing software vendors, implementation partners, and third-party consultants.
• Previous supervisory or team leadership experience is preferred.
• Proficiency with Microsoft Office 365 applications, including Excel, Word, Outlook, PowerPoint, Visio, SharePoint, and Teams.
• Familiarity with business intelligence and reporting tools such as Power BI is preferred.
• Working knowledge of project management methodologies and tools.
• Strong analytical, problem-solving, root-cause analysis, and decision-making abilities.
• Excellent project management, organizational, communication, and presentation skills.
• Able to manage multiple priorities effectively in a fast-paced manufacturing environment.
• Strong ability to build productive relationships across business and technical teams.
• Self-motivated with a high level of ownership, accountability, and initiative.
• Able to communicate effectively with executives, business leaders, vendors, and end users.
• Strong leadership and mentoring capabilities.

Benefits

• Competitive base salary, with actual compensation varying based on location, relevant experience, and performance.
• Eligibility for an annual incentive plan tied to business and financial performance.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company matching.
• Company-paid short- and long-term disability insurance.
• Generous paid time off and personal days.
• Employee wellness program supporting overall health and well-being.
• Flexible hours and alternative work arrangements, depending on role and business needs.
• Remote work opportunity within the United States.
• Opportunity to work on enterprise technology initiatives supporting multiple manufacturing operations.
• Career development and growth opportunities within a collaborative technology environment.
• Opportunity to lead major ERP implementations, process improvements, and future expansion initiatives.