Senior Manager-Enterprise Risk Management and Change Governance

About the role

The U.S. Consumer Services Governance and Change Management team establishes the Operational Risk and Controls strategy for US Consumer Services, setting up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

This individual will drive business unit–level risk management practices aligning with enterprise strategy and governance, lead execution of the business unit risk appetite framework, support risk identification and assessment processes, and govern change management initiatives to ensure risks associated with major transformations, new products, or system changes are effectively managed.

The successful candidate will combine strong analytical and facilitation skills with an ability to partner cross-functionally, serving as a trusted advisor to business leadership and a connector between risk, operations, and change governance.

Responsibilities

• Lead execution and collation of change risk assessment processes, including evaluation of potential risks within the scope of the BU risk appetite.
• Leverage qualitative and quantitative inputs to articulate a risk-informed perspective on matters that could materially affect the operational risk profile, governance, or regulatory position of the business units.
• Collaborate with Subject Matter Experts across first and second line of defense, and business leadership to embed risk appetite into planning and decision-making.
• Lead Enterprise Risk Programs including Enterprise Risk Identification & Assessment (ERIA) and Key Strategic Initiatives (KSIs) for the business unit.
• Create presentations and materials that are concise and clear for communication with senior leadership and multiple cross-functional stakeholders.
• Support internal and external exam fieldwork and regulatory meeting agendas.

Requirements

• Minimum 5 years of experience in enterprise risk management, operational risk, internal audit, or governance roles.
• Proven experience designing or implementing risk frameworks, particularly within large or regulated organizations.
• Demonstrated experience in change management governance, including assessing change-related risks, coordinating with cross-functional teams, and ensuring compliance with risk policies.
• Experience facilitating risk assessments, workshops, and governance forums at the management or senior leadership level.
• Employment eligibility to work with American Express in the United States (company will not pursue visa sponsorship for this position).

Qualifications

• Deep understanding of enterprise risk management frameworks and change management risk governance principles.
• Strong analytical and critical thinking skills; capable of translating data and trends into actionable risk insights.
• Proficiency in Microsoft suite.
• Experience with leveraging AI tools to increase productivity.
• Excellent stakeholder management and communication skills, with the ability to influence across multiple levels of the organization.
• High level of business acumen, sound judgment, and integrity.
• Knowledge of commercial payments industry & economics advantageous.

Benefits

• Competitive base salaries and bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.

Schedule

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.