Senior Manager, Enterprise Network and Telecommunications

Vail Resorts · Broomfield, CO · 2 mo ago

Hybrid$112k–$160k/yrFull-time

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team.

About the Role

The Senior Manager, Enterprise Network and Telecommunications is responsible for leading the teams that operate and secure the organization's enterprise network, network-security, telecommunications and contact-centre platforms. This role provides direct leadership to a centralized network team responsible for maintaining secure, reliable connectivity across the organization and a telecommunications team responsible for enterprise voice and contact-centre services. The Senior Manager ensures that daily operations are effectively managed, priorities are clear, service issues are addressed, and the teams' work remains aligned with business needs and the organization's broader technology and cybersecurity strategies.

The successful candidate will be an experienced people leader with strong operational discipline, broad knowledge of enterprise infrastructure, and the ability to build effective relationships across a complex organization.

Responsibilities

People and Team Leadership

Lead, coach, and develop employees across the enterprise network and telecommunications teams.
Establish clear expectations, priorities, responsibilities, and performance objectives.
Conduct regular one-on-one meetings, team meetings, performance discussions, and development planning.
Build a collaborative, accountable, and service-oriented team culture.
Support workforce planning, recruitment, onboarding, succession planning, and employee development.
Ensure team members have the skills, documentation, tools, and support necessary to perform their roles effectively.

Operational Management

Oversee the day-to-day operation, maintenance, availability, performance, and security of enterprise network and telecommunications services.
Establish and maintain visibility into team workload, operational health, project progress, risks, dependencies, and upcoming priorities.
Ensure operational issues, service requests, incidents, vulnerabilities, and technical debt are prioritized and addressed appropriately.
Lead or coordinate escalations involving significant service interruptions, security concerns, or business impacts.
Ensure incidents are followed by appropriate problem management, root-cause analysis, documentation, and corrective action.
Support change-management, incident-management, problem-management, capacity-planning, and lifecycle-management practices.
Promote the development and maintenance of accurate technical documentation, operating procedures, support models, and recovery plans.
Participate in operational readiness, business continuity, and disaster-recovery planning and testing.
Manage technology vendors, service providers, licensing, support agreements, and related financial commitments.

Enterprise Network and Security

Provide leadership and oversight for the organization's enterprise network and network-security environment.
Ensure network services are designed and operated to provide secure, reliable, scalable, and resilient connectivity.
Oversee technologies including:
- Check Point firewalls and associated security services
- Cato Networks Secure Access Service Edge (SASE)
- Zero Networks microsegmentation
- Enterprise routing, switching, wireless, remote-access, and connectivity services
- Network monitoring, logging, vulnerability remediation, and security controls
Work closely with cybersecurity, identity, cloud, architecture, and infrastructure teams to ensure network-security controls align with organizational policies and risk requirements.
Ensure vulnerabilities, unsupported technologies, configuration risks, and security findings are identified, prioritized, and remediated.
Maintain current awareness of cybersecurity threats, industry trends, emerging technologies, and evolving network-security practices.
Encourage automation, standardization, observability, and continuous improvement across network operations.

Telecommunications and Contact Centre

Provide leadership and oversight for enterprise telecommunications, voice, and contact-centre platforms.
Ensure the availability, reliability, supportability, and ongoing modernization of the organization's enterprise Avaya environment.
Oversee Amazon Connect operations and support the continued evolution of cloud-based contact-centre capabilities.
Work with business and technology partners to understand requirements for voice, contact-centre, and customer-engagement services.
Support integration, migration, lifecycle, resiliency, and service-improvement initiatives across telecommunications platforms.
Manage relationships with carriers, telecommunications vendors, contact-centre partners, and managed-service providers.

Strategy and Stakeholder Engagement

Build trusted relationships with business leaders, technology teams, cybersecurity partners, vendors, and other stakeholders.
Represent the network and telecommunications teams in operational, project, architecture, security, and planning discussions.
Communicate service health, priorities, risks, constraints, and progress clearly to both technical and non-technical audiences.
Partner with stakeholders to resolve competing priorities, clarify ownership, and coordinate work across teams.
Help develop and maintain technology roadmaps for enterprise networking, network security, telecommunications, and contact-centre services.
Translate business requirements and organizational strategy into practical technology plans and investments.
Develop business cases, budgets, forecasts, and investment recommendations.
Identify opportunities to simplify the environment, reduce risk, improve service quality, automate operations, and manage costs.
Provide informed recommendations while remaining current on relevant technologies, security practices, and industry developments.

Requirements

Bachelor's degree in information technology, computer science, engineering, or a related discipline, or an equivalent combination of education and relevant professional experience.
At least five years of experience managing a technology-focused team.
Demonstrated experience leading employees, establishing priorities, managing performance, and developing technical talent.
Experience managing enterprise infrastructure, networking, network security, telecommunications, contact-centre technology, or a closely related technical function.
Strong understanding of enterprise operational practices, including incident, problem, change, capacity, and lifecycle management.
Demonstrated experience managing operational escalations and coordinating responses across multiple teams.
Strong stakeholder-management skills and the ability to develop productive relationships across technical and business functions.
Ability to communicate complex technical issues, risks, and recommendations clearly to senior leaders and non-technical audiences.
Strong organizational, analytical, decision-making, and problem-solving skills.
Current understanding of cybersecurity risks and the role of network controls in protecting enterprise environments.

Preferred Qualifications

Experience managing large, geographically distributed enterprise networks.
Experience with Check Point firewalls, Cato SASE, Zero Networks, or comparable network-security and microsegmentation technologies.
Experience supporting Avaya enterprise telecommunications platforms.
Experience with Amazon Connect or another cloud contact-centre platform.
Experience working in a hybrid environment spanning on-premises infrastructure, public cloud, branch locations, and remote users.
Experience managing telecommunications carriers, technology vendors, managed-service providers, or outsourced delivery partners.
Familiarity with zero-trust architecture, cloud networking, automation, observability, and infrastructure-as-code practices.
Relevant industry certifications in networking, cybersecurity, cloud, telecommunications, IT service management, or people leadership.

Leadership Competencies

Builds accountability while providing employees with clear direction and support.
Balances immediate operational needs with longer-term strategy and technical sustainability.
Takes ownership of issues and follows them through to resolution.
Makes thoughtful, risk-informed decisions in complex or time-sensitive situations.
Communicates openly and escalates significant risks before they result in avoidable business impact.
Works effectively across organizational boundaries and resolves ambiguity constructively.
Builds inclusive, collaborative teams and values differing perspectives.
Maintains a strong customer-service orientation while protecting the security, reliability, and integrity of enterprise services.

Pay

The expected total compensation for this role is $111,685.00 - $159,549.00 plus an annual bonus. Individual compensation decisions are based on a variety of factors.

Benefits

Ski/Mountain Perks: Free passes for employees, discounted lift tickets for friends and family, and free ski lessons.
Additional employee discounts on lodging, food, gear, and mountain shuttles.
401(k) Retirement Plan.
Employee Assistance Program.
Excellent training and professional development.
For full-time roles: Health Insurance (Medical, Dental, and Vision plans for eligible seasonal employees after working 500 hours).
Free ski passes for dependents.
Critical Illness and Accident plans.

Schedule

This is a year-round, full-time position. Vail Resorts offers a hybrid work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, and Thursday, with flexibility to work off-site on Mondays and Fridays. Employees living outside a commutable distance can work remotely from British Columbia, Washington D.C., and the following U.S. states: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.