Senior Manager, Enterprise Innovation (Program Management) - Emory Health Plan

About the role

The Senior Manager of Enterprise Innovation & Transformation plays a pivotal role in driving significant changes within Emory University’s healthcare operations. This position requires a deep understanding of healthcare transformation, strategy execution, and management consulting.

Responsibilities

• Architects and leads comprehensive change management strategies for large-scale, enterprise-wide transformation programs.
• Mobilizes cross-functional teams and translates organizational OKRs into operational reality.
• Owns change impact analyses across people, process, and technology dimensions; develops and executes enablement plans.
• Serves as the organizational change authority for multiple strategic initiatives, ensuring structured delivery from discovery through value realization.
• Builds change capability throughout the organization and applies recognized change frameworks to the health plan context.
• Designs and operationalizes value realization framework, defining success metrics and tracking realized benefits.
• Drives alignment between initiative roadmaps and enterprise capacity planning to ensure sequencing and resource sustainability.
• Partners with senior leadership to cascade organizational objectives and key results into initiative-level metrics.
• Leads the strategic and operational integration of AI, machine learning, and analytics capabilities into transformation programs.
• Provides senior oversight for large-scale platform migrations, system implementations, and vendor partnerships.

Requirements

• Bachelor's degree in Industrial & Systems Engineering, Business Administration, Healthcare Management, or related field and 8+ years of progressive experience in healthcare transformation, strategy execution, management consulting, or health plan operations.
• Master's degree (MBA, MHA, MPH, MS-ISE, or equivalent) from an accredited program preferred.
• Advanced proficiency in Excel, PowerPoint; strong working knowledge of Python or R, SQL, and data visualization platforms (Tableau, Power BI).
• Demonstrated track record of leading enterprise-wide change management programs, including stakeholder engagement, communications strategy, and adoption measurement for initiatives affecting 500+ employees.
• Expert-level process mapping and systems design tools: Lucidchart, Miro, Visio, or equivalent.
• Familiarity with healthcare data environments: claims, eligibility, clinical, and pharmacy data; experience with interoperability standards (HL7, FHIR) a plus.
• Working knowledge of AI/ML application in health plan contexts (risk stratification, care gap identification, NLP for claims) and responsible AI principles.

Qualifications

• Fluency in Agile, Lean, Design Thinking, Systems Engineering, and Program Management frameworks and the judgment to apply the right lens to the right problem.

Skills

• Strong communication and stakeholder management skills.
• Ability to lead and manage cross-functional teams.
• Experience with financial modeling and actuarial analysis.
• Knowledge of healthcare data environments and interoperability standards.
• Proficiency in change management frameworks and methodologies.
• Experience with AI/ML application in health plan contexts.

Benefits

Emory University offers competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off.

Pay

$180,000 - $220,000 annually based on experience and qualifications.

Schedule

Full-time, Monday through Friday, with occasional evening and weekend work as needed.