Senior Manager, Enterprise Applications Engineering

About the role

The Senior Manager leads and develops teams responsible for the design, implementation, governance, and support of the firm’s business-critical enterprise applications, with a focus on Microsoft 365, collaboration technologies, and ServiceNow.

Responsibilities

• Leading a team responsible for the design, configuration, deployment, and ongoing support of enterprise SaaS applications, with a focus on the M365 & Collaboration and ServiceNow platforms.
• Analyzing stakeholder input and business requirements to align application capabilities with firm priorities and identify and resolve capability gaps through appropriate technology.
• Overseeing the administration, configuration, and governance of the firm’s Microsoft 365 tenant, including SharePoint Online, OneDrive for Business, Teams, Purview, and associated security and compliance features.
• Overseeing the configuration, maintenance, and continuous improvement of the ServiceNow platform, including ITSM modules and the Service Catalog.
• Maintaining a broad, enterprise-wide view of the application portfolio and contributing to decisions about application investment, consolidation, and sunset.
• Leading or overseeing enterprise application projects, including planning, resource coordination, stakeholder communication, and transition to steady-state support.
• Working closely with Information Security and business stakeholders to ensure SaaS applications adhere to the firm’s security, governance, compliance, and operational standards.
• Fostering a strong technical culture that emphasizes operational excellence, security, consistency, continuous improvement, and a frictionless end-user experience.

Requirements

• A minimum of seven years of progressive experience implementing, supporting, and deploying enterprise applications, with a strong mix of SaaS platforms and cloud services.
• At least three years of experience managing a team, including overseeing performance, conducting reviews, developing training, and supervising day-to-day operations.
• Demonstrated experience managing the Microsoft 365 platform at enterprise scale, including tenant configuration, licensing, policy governance, and identity and access management.
• Familiarity with ITSM principles and the ServiceNow platform, including workflow automation and core modules such as Incident, Request, Change, Problem, and Service Catalog.
• Experience with Microsoft Entra ID (Azure AD) identity and access management, including SSO/SAML integration, SCIM provisioning, Conditional Access policies, app registration, multi-factor authentication, and lifecycle management workflows.
• Working experience with Microsoft Intune for Mobile Application Management (MAM) and Mobile Device Management (MDM), including app protection policies and mobile enterprise application delivery across managed and BYOD scenarios.
• Proficiency with PowerShell for administration, automation, and reporting across M365 services and related platforms.
• Solid understanding of SaaS application governance, including configuration baseline management, security review processes, and vendor risk assessment.
• Understanding of API and integration architecture relevant to SaaS platforms (REST, webhooks, OAuth 2.0).
• Strong project management skills with experience managing multiple concurrent initiatives, holding team members accountable for delivery, and communicating status to leadership.
• The ability to think strategically, understand business requirements, analyze options, and develop technology recommendations aligned to organizational goals.
• Strong verbal and written communication skills, proven ability to collaborate across functional teams, and the ability to drive continuous improvement while fostering a culture of continuous learning and growth.
• Promising ability to collaborate across functional teams and manage through change, ensuring a cohesive, results-driven approach that supports business success.
• Motivated by results with a commitment to delivering high-quality outcomes and ensuring exceptional client service and satisfaction.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Systems, or a related field.
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