SENIOR MANAGER – EMPLOYEE EXPERIENCE PROCESS DESIGN OTIS (Remote)

Location: Golfo De Salónica 73, 28033 Madrid, Spain

About the role

The HR Experience Process Designer is a strategic role responsible for shaping, redesigning, and optimizing key HR operational processes to elevate colleague experience and operational efficiency. Acting as a bridge between business needs and HR delivery teams, this role ensures that HR processes are intuitive, scalable, and aligned with organizational goals. This individual brings deep expertise in HR processes and excels in navigating complex stakeholder environments, driving alignment across business units, HR operations, and technology teams.

Responsibilities

• Lead the review and redesign of core HR processes (e.g., onboarding, offboarding, job changes, leave management) with a focus on experience, efficiency, and compliance.
• Translate business needs into HR operational requirements, ensuring processes are fit-for-purpose and future-ready.
• Partner with HR Operations, HR Technology, and Business stakeholders to co-create and implement process improvements.
• Facilitate workshops and design sessions to gather insights, map pain points, and prototype new process flows.
• Define and maintain process documentation, including workflows, SOPs, and service delivery models.
• Monitor process performance and identify opportunities for continuous improvement, standardization and optimization of HR processes and systems, and work them from design to implementation.
• Ensure alignment with global HR strategy, compliance standards, and digital transformation initiatives.
• Act as a thought leader in HR service design, bringing in external benchmarks and innovative practices.
• Prioritize colleague experience in the delivery of HR services and technology implementations.
• Monitor process adoption and maturity levels for key service management topics.
• Utilize continuous improvement (OPXL) principles, processes, and tools to identify, define, and implement systemic improvements that promote and sustain overall business strategies for HR Ops & Tech.

Requirements

• Proven experience in HR process design, HR operations, or HR transformation roles.
• Strong understanding of end-to-end HR lifecycle processes and service delivery models.
• Demonstrated ability to work with senior stakeholders and influence across functions.
• Experience with process mapping tools (e.g., Visio, Miro, Lucidchart) and HR systems (e.g., Workday, SAP SuccessFactors, ServiceNow HRSD).
• Excellent communication, facilitation, and stakeholder management skills.
• Analytical mindset with the ability to interpret data and drive decisions.
• Experience in agile environments or familiarity with design thinking is a plus.

Qualifications

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
• Certification in Lean, Six Sigma, or process improvement methodologies.
• Experience in global or matrixed organizations.

Skills

• Strategic thinker with a hands-on approach.
• Empathetic and user-centric mindset.
• Collaborative, adaptable, and resilient in dynamic environments.
• Passionate about improving colleague experience through smart process design.

About Otis

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. Our products can be found in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa, and the Petronas Twin Towers.

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, and Quality in all that we do.