Senior Manager, Emergency Cash Delivery

About the role

GiveDirectly is scaling its emergency response operations to reach more people, faster, with cash in the wake of crises. As a Senior Manager on the Delivery team, you will play a key role in building team capacity, strengthening response systems, and ensuring GiveDirectly can deploy effectively at scale. You will mentor and develop Delivery Managers and surge roster members, contribute to the strategic direction of the team, and serve in assigned functional roles during responses. This role does not currently carry direct line management responsibility, though this may be added as the team scales.

Responsibilities

• Support and Develop High-Performing Teams: Mentor and train Delivery Managers and surge roster members on response systems, tools, and operational best practices, building long-term capacity across the team
• Participate in the evaluation of the team's learning opportunities and contribute to the professional development of individual team members with key performance indicators
• Support quality assurance across responses, providing expertise and guidance to ensure consistent operational standards
• Contribute to the strategic vision and direction of the Delivery team, in coordination with the Delivery Director
• Support broader surge roster readiness, including onboarding and preparing internal and external surge staff for deployment
• Strengthen Response Systems And Capabilities: Support steady-state work as assigned by the Delivery Director, including development of tools, protocols, and documentation
• Contribute to the development and continuous improvement of operational tools and protocols to accelerate readiness across a growing number of countries
• Conduct operational diligence and feasibility inputs for potential responses, in