Senior Manager e-Commerce

About the role

We are a dedicated team on a mission to redefine Swiss watchmaking, rooted in our legacy since 1884. Driven by innovation and precision, we create timepieces that combine modern-retro design with casual, approachable, and sustainable luxury. The Senior Manager of e-Commerce is primarily responsible for the cultivation and day-to-day leadership of Breitling’s e-commerce commercial business. This individual is a key contributor to the strategic business approach that will maximize e-commerce profits and enhance our digital presence. This role will lead our e-commerce team by monitoring, analyzing, and optimizing strategy and performance for the digital markets, requiring strong partnership with cross-functional teams to deliver a strong brand presence and maximize operations and profitability.

Responsibilities

• Manage and develop team members on brand presence as well as ensure consistency in Breitling’s business operation and presentation across all channels.
• Lead all digital/e-commerce initiatives for the region while ensuring consistency with the global strategy.
• Organize initiatives to train and coach team members to reach KPIs.
• Oversee e-commerce call center and ensure teams are delivering exceptional customer experience.
• Analyze data and sales performance to identify which products perform best in which channels and markets.
• Identify market opportunities that are useful to all channel partners.
• Monitor and track new launches and promotional periods for relevant consumer data.
• Work closely with global management to scope roadmaps towards continuous digital operations improvement.
• Manage strategy for omnichannel CRM, loyalty, and personalization across boutique and digital channels to drive brand loyalty and sales.
• Develop and implement operations to support marketing and product initiatives.
• Closely oversee stock levels and product replenishment for US & Canada.

Competencies

• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Critical Thinking and Analysis - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason in complex situations.

Requirements

• Bachelor's degree in a related field.
• A minimum of 10 years of experience in the retail (and/or luxury) industry.
• A minimum of 5 years of experience in e-commerce and customer experience-related fields.
• Experience working for a global company preferred.
• Strong analytical and problem-solving skills.
• Ability to work cross-functionally and communicate across diverse groups of employees.
• Excellent leadership, people management, and interpersonal skills.
• Ability and flexibility to travel within the US and Canada.

Skills

• Exceptional oral and written communication skills, with a demonstrated high-level proficiency in report-writing, data analysis, and presentation skills.
• Problem-solving attitude with a high level of professionalism and ability to communicate across diverse groups of employees and departments.
• Proven leadership and people management skills.

Benefits

• Medical, Dental, and Vision benefits
• FSA & HSA
• Group life insurance and disability benefits
• Paid parental leave and adoption support
• Wellness and Vision reimbursement
• Retirement Savings Plan (401k) with company match
• Paid Time Off
• Education Assistance
• Employee Assistance Program
• Commuter benefits
• Employee Discount