Senior Manager, Document Services

For our client, we are seeking a Senior Manager, Document Services to join the team of a leader in the Hospitals & Medical Centers space. This role will oversee the operating model for critical document intake and production workflows that support a healthcare organization’s broader operations. You will lead capacity planning, process improvement, and cross-functional coordination to strengthen service quality, scalability, and efficiency. The position also partners closely with technology, compliance, and other stakeholders to ensure document handling processes remain effective as the business grows. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $110,500 – $150,000 annually Responsibilities Own and optimize the operating model for inbound correspondence and print production. Develop capacity and forecasting plans to anticipate organizational growth and seasonal demand. Create repeatable processes and tools to improve efficiency and monitoring, using AI for trend analysis. Represent Document Services to Product and Technology, advocating for operational needs. Serve as a key liaison with cross-functional teams including Compliance, IT, and Marketing. Build partnerships with operations stakeholders, focusing on holistic solutions that benefit all teams. Oversee vendor performance and establish standards for inbound and outbound document handling. Qualifications 7+ years in operations or a related function, with 3+ years in management, preferably managing other managers. Proven experience scaling operational programs and creating sustainable tools or systems. Strong analytical ability to interpret operational data and communicate findings to non-operational teams. Experience leading change through influence across different teams, rather than direct authority. Ability to synthesize high-level strategy and dive deep into operational details as needed. Adaptable to shifting priorities and able to manage changing workloads smoothly. Experience leveraging AI tools in daily operations. Benefits Employer-sponsored health, dental, and vision coverage with low or no premium. Generous paid time off package. Monthly $100 stipend for mobile or internet expenses. Opportunities for stock options for all employees. Bonus eligibility for all roles except Director and above; sales roles are commission eligible. Parental leave program available. 401(k) retirement savings program. Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.