Senior Manager, Digital Delivery and Enablement

Role Responsibilities

We are seeking a strategic, detail-oriented and results driven Senior Manager of Digital Delivery and Enablement to lead projects and process improvement initiatives across the Digital Portfolio. This role will be responsible for driving cross-functional initiative that accelerates digital transformation, enhances the operating model and standardizes and matures Product Management frameworks to ensure scalable, high-quality product delivery.

• Lead and execute large scale initiatives focused on continuously improving processes that enable and accelerate the digital product development lifecycle.
• Partner with cross functional teams to develop, maintain, and communicate the Digital Product Roadmap.
• Collaborate closely with program managers, product owners, technology teams, and business stakeholders to ensure process improvements align with strategic priorities.
• Create and maintain clear process documentation, workflows, governance models, and operating standards.
• Identify bottlenecks and inefficiencies across delivery pipelines; recommend and drive solutions that improve speed, quality, and predictability.
• Lead change management efforts to ensure successful adoption of new processes, tools, and ways of working.
• Maintain strong portfolio data hygiene and governance to ensure accurate, actionable insights.

Role Requirements

• 7+ years in digital product management preferably in payments or financial services
• Consumer product management experience, with good understanding of the technical and platforms ecosystems.
• Proven track record of leading the development and implementation of successful product strategies with excellent cross-functional leadership skills and the ability to work effectively with teams in different locations.
• Experience working with multiple stakeholders/teams in different countries with different cultural backgrounds.
• Excellent analytical skills and ability to constantly deep dive and take decisions based on data analysis.
• Strong understanding of business and tech aspects of product strategy to drive roadmaps and execution for the markets.

Work Shift

HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits and Other Details

• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave
• $0 Money Transfer Fee Discount Code – Quarterly
• Recognition Program “Game Changers”
• Employee Discount Program
• Global Adoption Assistance
• Global Scholarship Awards Program
• 401K plan

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.