Senior Manager, Digital Assets Operations

Platform Coordination and Configuration Readiness

• Coordinate readiness activities across digital custodians, wallets, vendor applications, internal systems, reconciliation tools, reference data, investment universe data, staking data, and related operating inputs
• Partner with Product Launch to understand new product or capability requirements and translate them into configuration readiness items across the relevant service lines and system owners
• Track dependencies across platforms and teams, including MDM, Geneva, InvestOne, FCR, DAISY, custodian platforms, vendor tools, and other systems used to support digital asset products
• Confirm that accountable system owners and service lines complete required setup and readiness activities, escalating gaps or blockers where needed
• Maintain readiness checklists and dependency trackers for new launches, post-launch changes, and ongoing capability enhancements

Service Model Governance and Process Management

• Maintain the DA Ops service model, including the service catalog, RACI, process maps, procedures, handoffs, escalation paths, and operating documentation
• Partner with Domains and Service Lines to confirm what work remains with existing teams, what is coordinated by DA Ops, and where handoffs or escalation points need to be documented
• Identify gaps, overlaps, unclear responsibilities, and process breakdowns across the operating model and help drive resolution with the appropriate owners
• Ensure changes to the operating model are documented, communicated, and reflected in procedures, controls, and playbooks
• Partner with DA Ops leadership to ensure the documented service model supports SLA monitoring, operational oversight, issue management, and control expectations

Run the Business Support

• Support day-to-day operational follow-up for live digital asset products, including tracking open issues, coordinating across accountable teams, and ensuring appropriate escalation and follow-through
• Support operational issue management for recurring trading, file feed, FCR, staking, custody, wallet, and other digital asset-related follow-ups, while ensuring remediation remains with the accountable service line or system owner
• Help identify repeat issues, support root cause follow-up, and ensure durable fixes are documented and tracked
• Support maintenance of DA Ops metrics, SLA tracking, issue logs, governance materials, training content, and operating playbooks
• Partner with Product Launch to ensure new products and capabilities transition into the RTB model with clear ownership, documentation, and handoffs