Senior Manager, Delivery Operations

Responsibilities

• Lead terminal operations across the LSPT network through direct management of Terminal Managers, ensuring consistent safety, service quality, and operational execution.
• Serve as a key member of the LSPT Leadership Team, influencing senior leaders and stakeholders while clearly communicating performance, risks, and operational recommendations.
• Translate business objectives into operational plans for capacity, fleet utilization, resource deployment, and infrastructure readiness; ensure alignment with sales forecasts and delivery needs.
• Ensure compliance with DOT/FMCSA, OSHA, environmental, and company standards; oversee regulatory audits, driver compliance, and business continuity preparedness.
• Drive customer service excellence and performance management by resolving escalations, identifying root causes, and implementing corrective and preventive actions.
• Lead data-driven performance management by establishing and governing KPIs, leveraging analytics to diagnose complex issues, and managing budgets to balance cost, service, and compliance.
• Partner cross-functionally with maintenance, planning, HSE, HR, Finance, and Supply Chain to ensure aligned execution of operational plans and integration of systems and processes.
• Champion continuous improvement initiatives that enhance efficiency, reliability, safety, and service quality across the delivery network.
• Lead workforce planning, staffing, talent development, and succession strategies to meet current and future operational needs; coach leaders and hold teams accountable for results.

Requirements

• Deep knowledge of fleet, terminal, and delivery operations, including asset utilization, network performance, and DOT/FMCSA regulated environments.
• Ability to translate functional strategy into executable operational plans across a complex, distributed network with a 1–3 year planning horizon.
• Strong command of operational metrics, analytics, and budget management to balance cost efficiency, service reliability, and risk.
• Demonstrated success driving operational improvements through process discipline, standardization, and adoption of best practices or enabling technology.
• Clear, credible communicator who can assess complex issues, exercise sound judgment, and present recommendations to executive leadership.

Skills & Competencies

• Deep knowledge of fleet, terminal, and delivery operations, including asset utilization, network performance, and DOT/FMCSA regulated environments.
• Ability to translate functional strategy into executable operational plans across a complex, distributed network with a 1–3 year planning horizon.
• Strong command of operational metrics, analytics, and budget management to balance cost efficiency, service reliability, and risk.
• Demonstrated success driving operational improvements through process discipline, standardization, and adoption of best practices or enabling technology.
• Clear, credible communicator who can assess complex issues, exercise sound judgment, and present recommendations to executive leadership.

Qualifications

• Bachelor's degree in operations management, logistics, supply chain, business management, or a related field.
• 8+ years of progressive experience in logistics, transportation, or distribution operations, including significant people management responsibility.
• Demonstrated experience leading managers and multisite operations in regulated or safety critical environments.
• Strong background in operational analytics, budget management, and cross-functional leadership scope.

Preferred Skills & Competencies

• Relevant industry certifications or advanced training in transportation, logistics, or fleet operations (e.g., CTP or equivalent) that support operational credibility and regulatory competence.
• Strong understanding of transportation and logistics systems, including scheduling, dispatch, and load planning platforms, with the ability to evaluate system effectiveness and guide adoption or improvement.
• Demonstrated understanding of bulk truck and regulated transportation operations, including the operational and safety considerations inherent to these environments.
• Practical knowledge of CMV operations, including driving, dispatch, and load planning, to inform operational leadership.

Physical Requirements

• Ability to work in warehouse/terminal environments with moderate physical demands.