Senior Manager, Customer Success (Healthcare)

Responsibilities

• Own and manage relationships with strategic healthcare accounts
• Translate clinical needs into actionable commercial strategies
• Develop and implement the Healthcare Commercial Playbook
• Oversee deployment process ensuring compliance and quality in healthcare settings
• Conduct Business Reviews to assess clinical adoption and outcomes
• Collaborate cross-functionally to enhance support for healthcare partners
• Identify growth opportunities within existing accounts and manage renewals

Qualifications

• Licensed Physical Therapist or Doctor of Chiropractic
• 5+ years in healthcare or performance environments, specifically in outpatient settings
• 5+ years in customer success, account management, or clinical roles
• Proven ability to manage commercial outcomes for healthcare accounts
• Experience in building systems and processes in early-stage or scaling environments
• Strong metric-driven approach to demonstrate ROI
• Ability to lead and develop a team in a fast-paced setting

Pay

$120,000 – $150,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available