Senior Manager, Customer Success

About the role

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics. Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe. Revalize is a portfolio company of TA Associates and HG. The Senior Manager, Customer Success leads a high-performing team of Customer Success Managers focused on ensuring the long-term success and retention of Revalize customers. This role oversees the post-sales customer lifecycle for key brands in the Revalize portfolio, driving strategic engagement, managing revenue risk, and supporting executive customer cadences. With a focus on maximizing value realization, the Senior Manager ensures customer satisfaction, mitigates churn, and delivers on-time software renewals in a fast-paced, relationship-driven environment.

Responsibilities

• Lead and mentor a team of Customer Success Managers to drive retention, adoption, and long-term customer growth.
• Develop and implement strategies to mitigate churn and achieve price increase and retention targets for each brand.
• Accurately forecast renewal risk to support accurate GRR and revenue projections
• Partner with cross-functional teams to ensure a seamless customer experience post-sale and drive upgrades within the customer base.
• Monitor and proactively address risks to revenue; champion recurring cadences for key brands to remediate known revenue risks.
• Support regular executive-level engagement with top accounts to reinforce strategic alignment and value realization.
• Drive continuous improvement initiatives to optimize the customer lifecycle and enhance retention strategies.

Requirements

• Bachelor’s degree, or equivalent practical experience.
• 7+ years of experience in Customer Success, Account Management, or related client-facing role within the software/SaaS industry, responsible for managing and negotiating commercial contracts.
• 3+ years of people leadership experience, managing individual contributors in a Customer Success or similar function.
• Pro