Senior Manager, Customer Success

About the role

The database market is massive (IDC estimates it to be $121B+ by 2025) and MongoDB is at the forefront of its disruption. As the leading modern data platform and the first database provider to IPO in over 20 years, MongoDB transforms industries and empowers developers to build amazing apps used daily. In this role, you will help grow the Customer Success program, playing a key role in the growth and success of MongoDB, its customers, and the CS team. You will work directly with customers, recruit and coach team members, and craft initiatives to increase retention, happiness, expansion, and product adoption.

Responsibilities

• Recruit, mentor, and develop individuals on the Customer Success team (people leadership).
• Define and lead analytical metrics to guide team direction; deliver against quarterly and long‑term targets.
• Craft and execute initiatives to grow customer retention, expansion, satisfaction, and product adoption.
• Build and maintain relationships across MongoDB