Senior Manager, Customer Success

Responsibilities

• Design and implement strategies for enhancing the customer success journey
• Drive initiatives focused on reducing customer churn and increasing revenue
• Collaborate across departments to streamline processes and improve efficiency
• Manage and track KPIs, milestones, and long-term growth objectives
• Forecast at-risk customers accurately to mitigate potential issues
• Mentor team members to foster growth and expedite their learning curve
• Plan and budget resources for the Customer Success team in partnership with Operations

Qualifications

• 3-5 years of experience in leading a Customer Success team within a B2B SaaS environment
• Strong understanding of SaaS market and recurring revenue business models
• Excellent empathy towards customer needs to influence revenue growth
• Demonstrated leadership skills with the capability to inspire and motivate teams
• Experience in evolving training programs to enhance staff abilities
• Proficient communication skills and strong public speaking capabilities

Pay

$100,000 – $130,000 annually

Schedule

Hybrid work options

Benefits

• Comprehensive medical, dental, and vision benefits with HSA contributions
• 401(k) matching contribution up to 50% on employee deferrals up to 6%
• Generous Paid Time Off and Paid Parental Leave
• Company-paid Life and Disability benefits
• Flexible Spending Accounts
• Opportunities for professional development, including tuition reimbursement and LinkedIn Learning access
• Community engagement through Business Resource & Special Interest Groups
• Flexible work options and a dog-friendly office atmosphere