Senior Manager, Customer Service

About the role

ZIM is seeking a highly motivated individual to join our dynamic team as a [Job Title]. This position offers an exciting opportunity to contribute to the growth and success of our shipping services.

Responsibilities

• Manage customer relationships and provide exceptional service
• Handle inquiries and resolve issues related to shipping services
• Ensure accurate and timely documentation for all shipments
• Monitor and maintain inventory levels for cargo services
• Collaborate with internal teams to ensure smooth operations

Requirements

• Bachelor's degree in Business Administration, Logistics, or a related field
• Minimum 3 years of experience in logistics or shipping industry
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Knowledge of international shipping regulations and compliance
• Experience with shipping software and systems
• Fluency in English

Skills

• Excellent problem-solving and decision-making abilities
• Strong organizational and time management skills
• Ability to work under pressure and meet deadlines
• Attention to detail and accuracy in work

Benefits

• Competitive salary package
• Flexible working hours
• Professional development opportunities
• Health insurance benefits

Pay

[Pay details will be provided in the full job description]

Schedule

[Work schedule details will be provided in the full job description]