Senior Manager, Customer Operations

Key Responsibilities

• Manage customer-facing team which is responsible for all operational aspects between AMD and its customer
• Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
• Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
• Build consensus within team and help to remove obstacles for employees
• Develop self and team, provide the tools and training to achieve goals, support career planning, and to enhance the organization’s capability
• Mentor and coach team to proliferate knowledge and strive to close any gaps
• Enable effective and efficient service through operational excellence and customer collaboration
• Provide leadership and collect feedback in the implementation of new processes in support of the strategy
• Engage with customers through quarterly business reviews and operational meetings
• Provide guidance and support on operational issue resolution
• Support customer operations through a high-level understanding of business processes and procedures

Preferred Experience

• Extensive related industry experience with demonstrated semiconductor expertise
• Substantial managerial experience
• History of utilizing AI tools and driving adoption amongst team required
• Solid managerial skills & project management experience
• Possess understanding of business strategy and the ability to identify areas for process improvement
• Strong problem-solving skills and the ability to implement solutions
• Strong oral and presentation skills, and can discuss operational concept with customer, management and team
• Strong Excel, PowerPoint and Power BI skills
• Possess understanding of business strategy and the ability to identify areas for process improvement
• Ability to manage conflict internally and externally
• Experience in developing and strengthening customer relationships
• Strong analytical skills required, with the ability to manage cross functional dependencies

Location

San Jose, CA

Benefits

AMD benefits at a glance.

Equal Opportunity Employer

AMD is an equal opportunity employer and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.