Senior Manager, Customer Experience

About Us E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that. RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,500+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale. RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond. Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology. OUR VALUES Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company.Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters.Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. About The Job The Sr. Manager of Customer Experience will lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR’s technology in retail environments. This role balances internal coordination with Product, Engineering, and Solutions, while also serving as a senior point of contact for external stakeholders. The Sr. Manager drives operational standards, ensures customer satisfaction, and helps translate retail feedback into strategic enhancements. This role requires someone who thrives in a hands-on environment, can manage high-stakes engagements, and fosters team development in a fast-paced, customer-driven organization. Required ABOUT YOU 4+ years experience in program management, process improvement, or related fieldExperience owning B2B customer relationshipsExperience with retail technology implementation or retail operationsStrong analytical and problem-solving skillsAbility to collaborate effectively across technical and operational teamsStrong attention to detail and follow-through Preferred Background in retail systems implementation or integrationExperience with RFID, computer vision, or similar technologiesKnowledge of project management methodologiesExperience with data analysis and visualizationBachelor's degree in Business, Technology, or related field What You'll Do In your first 30 days, you will: Review and digest information about RADAR's implementation methodology and processesMeet with implementation teams to understand current approaches and challengesVisit customer locations to observe system deployment and configurationLearn about system optimization techniques and configuration optionsBuild relationships with cross-functional team members involved in implementationsReview customer feedback related to implementation efficiencyBegin to understand key performance metrics for successful deployments In Your First 60 Days, You Will Begin leading customer meetings and customer-facing programsDevelop project plans and success metrics for each customerStart developing best practices for system configuration and deploymentCreate documentation for optimized implementation processesStart collaborating with engineering and solutions on system and process improvementsBegin supporting complex implementation issues with optimization recommendationsStart monitoring implementation metrics to identify improvement opportunitiesParticipate in implementation planning with optimization insights In Your First 90 Days, You Will Fully own initiatives for customer implementations and customer relationshipsLead cross-functional process improvement efforts for deployment efficiencyCreate comprehensive configuration guides for different customer scenariosBegin measuring the impact of optimization initiatives on implementation successProvide regular insights to product and engineering teams on implementation improvementsIdentify and help resolve systemic implementation challengesContribute to scaling strategies for enterprise customer deployments At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $95,000-$150,000. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.