Senior Manager, Customer Education & Enablement

Our client operates in the revenue enablement and sales enablement technology industry, providing a platform that supports customer education, adoption, and self-service solutions. They address the challenge of enabling customers to independently realize value from complex software tools by building scalable learning programs and resources that facilitate customer engagement and success.

About the Opportunity

The Senior Manager, Customer Education & Enablement will lead the development and scaling of customer education programs and resources. This role is pivotal in designing learning experiences that help customers become self-sufficient and expand their use of the platform, thereby increasing customer engagement and satisfaction.

Responsibilities

• Define and execute customer enablement strategy and scalable educational programs.
• Develop self-service knowledge resources with practical guidance focused on workflows and best practices.
• Create engaging educational content including videos, guides, playbooks, and webinars.
• Design and evolve learning paths, certifications, and programs for various customer roles.
• Develop templates, toolkits, and accelerators to facilitate customer adoption.
• Deliver workshops, webinars, and events to increase customer engagement and awareness.
• Manage and improve systems and tools that support customer education and self-service experiences.

Requirements

• Experience in building and scaling customer education or enablement programs within SaaS organizations.
• Familiarity with revenue enablement, sales enablement, learning technologies, or related software.
• Proven ability to develop customer education strategies based on adult learning or instructional design principles.
• Strong written and verbal communication skills, comfortable with both content creation and customer-facing education.
• Experience with enablement technologies such as knowledge management and learning management systems.
• Strong program management skills for independent initiative development and execution.
• A portfolio demonstrating exceptional communication and instructional design skills is highly valued.

Pay

• Base salary range: $130,000 to $160,000
• Variable bonus target: 10%

Benefits

• Medical, dental, and vision coverage
• Unlimited vacation
• Paid parental leave
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• 401(k) with company matching
• Short and long-term disability, AD&D, and life insurance
• Stock options