Senior Manager - Compliance Training Lead
Job Summary
The Senior Manager – Compliance Training Lead is responsible for leading the U.S. Compliance Training function, driving the strategy, design, governance, and execution of enterprise compliance learning programs. This role ensures employees receive timely, effective, and regulatory-compliant training by partnering with Compliance subject matter experts, HR, business leaders, and other stakeholders to develop and deliver a comprehensive compliance training program.
Key Responsibilities
Develop and execute the U.S. Compliance Training strategy, including the multi-year vision, annual training plan, curriculum, and delivery roadmap.
Lead the design, development, review, approval, and maintenance of compliance training materials, including instructor-led training, e-learning, facilitator guides, communications, and reference resources.
Establish and oversee an enterprise-wide compliance training governance framework that aligns with regulatory requirements, internal policies, and business priorities.
Conduct ongoing training needs and skills assessments to identify capability gaps and drive continuous improvement of the training program.
Partner with Compliance subject matter experts, HR, Legal, and business leaders to define training requirements, target audiences, delivery methods, timing, and curriculum updates.
Ensure all training content remains accurate, current, and aligned with applicable banking regulations, consumer protection laws, and internal policies.
Monitor regulatory developments and advise stakeholders on training implications resulting from new or amended regulatory requirements.
Oversee end-to-end execution of compliance training, including planning, approvals, deployment, completion tracking, issue resolution, and audit readiness.
Develop and maintain training metrics, dashboards, and executive reporting to monitor program effectiveness, completion rates, regulatory compliance, and operational performance.
Analyze training data to identify trends, risks, gaps, and opportunities, providing actionable recommendations to senior leadership.
Identify compliance risks, control weaknesses, and training deficiencies, leading remediation efforts and ensuring timely resolution of issues.
Provide expert compliance guidance to business partners regarding regulatory requirements, implementation strategies, and compliance risk management.
Lead or contribute to enterprise and cross-functional initiatives involving regulatory change, governance, training effectiveness, or process improvement.
Serve as the primary escalation point for training-related issues, ensuring appropriate governance, accountability, and timely resolution.
Lead, coach, and develop the Compliance Training team, establishing performance expectations and fostering a culture of collaboration, continuous improvement, accountability, and operational excellence.
Build strong relationships across Compliance, HR, Risk, Audit, Legal, and business functions to influence decisions and drive successful program outcomes.
Represent the Compliance Training function with senior leadership by communicating program status, emerging risks, key milestones, and strategic recommendations.
Identify opportunities to improve training processes, technology, reporting, and operational efficiency while supporting a strong culture of compliance and risk management.