Senior Manager, Commercial Account Management

For our client, we are seeking a Senior Manager, Commercial Account Management to join the team of a leader in the Information Technology space. This leader will guide a post-sales commercial team responsible for driving retention, renewals, and expansion across complex mid-market customer relationships. The role will partner closely with sales, customer success, and revenue operations to translate business goals into clear team priorities, operating rhythms, and performance expectations. It will also require strong executive presence, coaching capability, and a data-driven approach to improving customer outcomes and team effectiveness. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $212,500 – $325,833 annually Responsibilities Lead recruitment, coaching, and development of Commercial Account Managers Foster a collaborative team culture with regular feedback and performance management Drive team performance metrics across retention, renewals, and expansion Translate company goals into actionable performance targets and plans Manage high-stakes customer escalations and coach retention strategies Establish operating rhythms for team performance reviews and strategic planning Use data and technology to improve operational effectiveness and customer engagement Qualifications 8+ years of B2B SaaS experience in Account Management or related roles 3+ years managing quota-carrying teams in post-sales Proven success in driving renewals, retention, and expansion outcomes Deep knowledge of GRC and compliance-related technology environments Experience handling complex, multifaceted mid-market customer relationships Strong communication skills with executive presence Proficiency in Salesforce and revenue management platforms Benefits Stock equity to share in the company's success and growth Up to 100% employer-paid health, dental, and vision insurance premiums Comprehensive financial benefits including a 401(k) plan and life insurance Paid parental leave and fertility support services after six months Generous stipends for professional and personal development Flexible vacation policy and paid holidays for adequate work-life balance Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.