Senior Manager- Collections Strategy and Analytics
Job Summary
The Senior Manager of Collections Strategy & Analytics provides senior-level leadership for collections strategy design, portfolio performance analysis, and analytical governance. This role is accountable for portfolio-level outcomes, establishes governance and quality standards, and ensures collection strategies align with credit risk objectives, operational capacity, customer treatment expectations, and financial goals. Beyond team leadership, the Senior Manager drives strategy development, test prioritization, and investment decisions by evaluating financial tradeoffs, assessing impacts to portfolio performance and operating costs, and incorporating forecasting considerations into decision-making. The role partners with cross-functional stakeholders to align priorities, support strategic initiatives, and deliver insights that drive business performance and operational effectiveness.
Essential Job Functions
- Partner with Operations and Advanced Analytics to set the strategic direction, prioritization, and optimization of collection strategies across delinquent portfolios. Evaluate performance drivers and treatment tradeoffs, translating insights into recommendations that improve portfolio performance and support enterprise objectives. (35%)
- Lead the governance, measurement, and evaluation of collection strategies across delinquent portfolios. Establish analytical standards, assess strategy and test performance, quantify impacts to key business metrics, and partner cross functionally to deliver financially sound, operationally scalable recommendations for leadership decision making. (25%)
- Lead and develop a team of Analysts and Lead Analysts through coaching, succession planning, and performance management. Establish operating routines that drive accountability, quality, engagement, and scalable team performance. (25%)
- Communicate strategy performance, analytical insights, and recommendations to senior and executive leaders. Influence decisions through clear storytelling, sound judgment, and effective communication of business outcomes, risks, and tradeoffs. (15%)
Minimum Qualifications
Senior Manager- Collections Strategy and Analytics:
- High School Diploma or GED
- 10-13 years of experience in analytics or financial forecasting and/or credit risk analysis
- 3+ years of leadership experience
Manager- Collections Strategy and Analytics:
- High School Diploma or GED
- 8-10 years of experience in analytics, financial forecasting, collections strategy, and/or credit risk analysis
- 3+ years leading project(s), mentoring, and/or coaching experience
Preferred Qualifications
- Bachelor's Degree in Finance, Accounting, Statistics or Economics
- 15+ years of experience in analytics or financial forecasting and/or credit risk analysis
Skills
- Fraud Analysis
- Analytics Insights
- Credit Risk Analysis
- Pivot Tables
- Structured Query Language (SQL)
- Financial Analysis
- Financial Research
- Collections Strategies
Pay
Salary range: $125,400.00 - $200,600.00
Full Salary Range by Location:
- California: $144,200.00 - $250,800.00
- Colorado: $125,400.00 - $220,700.00
- New York: $137,900.00 - $250,800.00
- Washington: $137,900.00 - $230,700.00
- Maryland: $137,900.00 - $220,700.00
- Washington DC: $144,200.00 - $230,700.00
- Illinois: $125,400.00 - $220,700.00
- New Jersey: $144,200.00 - $230,700.00
- Vermont: $125,400.00 - $200,600.00
- Ohio: $125,400.00 - $200,600.00
- Maine: $125,400.00 - $200,600.00
- Connecticut: $137,900.00 - $220,700.00
- Virginia: $125,400.00 - $200,600.00
Benefits
- Medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) for eligible associates and their spouses/domestic partners and child(ren) under 26
- New associate elected coverage begins on date of hire (disability coverage has a 6-month waiting period)
- Six weeks of 100% paid parental leave for eligible parents after a 180-day waiting period
- Immediate enrollment in 401(k) plan
- 11 paid holidays
- Flexible Time Off (FTO) program with manager approval
- 80 hours of Paid Sick and Safe Time ("PSST") upon hire and at the beginning of each subsequent calendar year (Illinois associates receive 40 hours of Illinois PSST and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year)
- Ability to purchase company stock during offering periods in June and December
- Annual incentive bonus based on individual and company performance