Senior Manager, Clinical Quality and Documentation Integrity

About the role

The Senior Manager, Clinical Quality & Documentation Integrity leads Grow's Clinical Quality branch, owning provider quality outcomes, documentation standards, and payor audit readiness across a network of 26,000+ independently licensed providers.

Responsibilities

• Lead and develop a team, setting clear expectations, managing performance directly, and building a team that surfaces problems and drives solutions independently
• Own the provider quality and termination process by defining what clinical quality means, setting and maintaining the clinical standard across the provider network, and owning the criteria and documentation process for provider quality review, escalation, and termination decisions
• Own documentation integrity standards and payor audit readiness by defining what clinically complete and defensible documentation looks like, proactively identifying documentation compliance gaps across the network, and ensuring Grow is payor audit-ready
• Serve as the clinical subject matter expert for cross-functional partners. You will build initiatives and projects with Clinical Operations and other internal teams, assess clinical soundness, and ensure clinical requirements are accurately represented in product builds, operational workflows, and payor-facing deliverables
• Review cross-functional initiatives for clinical integrity — when Clinical Operations or another team builds a project or initiative, this role owns the clinical review layer: ensuring it is clinically sound, flagging risk, and recommending adjustments before execution
• Identify issues across all branch workstreams, drive toward resolution independently, and surface blockers with a clear recommended path forward

Requirements

• Hold an active, unrestricted clinical license (LCSW, LMFT, LPC, PsyD, PhD, or equivalent)
• Have 5–7 years of clinical quality experience
• Have direct experience managing a clinical quality team (not clinical supervision) and are comfortable addressing performance directly and constructively
• Have direct experience with payor audit response, documentation compliance reviews, or clinical documentation standards in a behavioral health context
• Can clearly articulate clinical standards and documentation requirements to non-clinical partners and translate clinical logic into something actionable without losing the rigor
• Are comfortable being the clinical expert in a room where you may not have final decision authority, and you know how to advocate for the clinical standard while maintaining a collaborative, non-blocking relationship with partners

Qualifications

• Employment Type: Full Time, Exempt
• Base Compensation: The base compensation range for this position is: Fully Remote Commitment: $130,000 - 159,000 USD Annually Hybrid Commitment: $155,000 - $190,000 USD Annually
• Full Time Employee Benefits: Comprehensive Health Coverage, Parental Leave & Family Support, Financial Wellness, Meals & Home Office Support, Time Off to Recharge, Wellness & Development, Mental & Physical Health Support, Extra Perks