Senior Manager, Clinical Operations

We are seeking a Senior Manager to support Medical Affairs learning and development initiatives while providing strategic and operational support for Medical Information activities. This role focuses on developing and executing training programs for Field Medical and Medical Affairs personnel, as well as overseeing scientific content development and Medical Information operations.

Responsibilities

• Medical Affairs Training (Primary Focus):
  • Develop and maintain expert-level scientific knowledge of therapeutic areas, marketed products, and pipeline assets.
  • Support and lead the design, implementation, and continuous refinement of Medical Affairs and Field Medical onboarding curricula.
  • Conduct learning needs assessments to identify knowledge, competency, and skill gaps across Medical Affairs functions.
  • Develop and deliver scientific, product, disease-state, compliance, and professional skills training programs for Medical Affairs personnel.
  • Partner with Therapeutic Area Leads, Medical Directors, and Field Medical leadership to align training strategies with organizational priorities and business needs.
  • Create and facilitate instructor-led training, workshops, virtual learning sessions, e-learning modules, simulations, and other innovative learning solutions.
  • Develop, refine, and update certification programs and competency assessments to ensure readiness and ongoing development of Medical Affairs personnel.
  • Support the planning and execution of Medical Affairs meetings, training workshops, and scientific education events.
  • Establish training effectiveness measures, analyze outcomes, and implement continuous improvement initiatives.
  • Maintain and optimize learning management systems (LMS) and training resource libraries.
  • Collaborate with cross-functional stakeholders to ensure training materials meet medical, legal, regulatory, and compliance requirements.
  • Identify and implement emerging learning technologies, adult learning methodologies, and digital/AI training solutions.
  • Develop key performance indicators and communicate the impact and value of learning initiatives to leadership.
  • Select, manage, and oversee external training vendors and learning partners.
• Medical Information & Operations Support:
  • Support day-to-day Medical Information operations and contribute to the execution of departmental strategies and objectives.
  • Provide scientific and technical support for approved and investigational products across the company portfolio.
  • Oversee the development, review, maintenance, and lifecycle management of standard response documents, FAQs, and other Medical Information resources.
  • Partner with Medical Information colleagues to ensure responses to unsolicited requests are timely, accurate, balanced, and compliant.
  • Analyze Medical Information metrics, inquiry trends, and data gaps to identify opportunities for enhanced training, content development, and process improvements.
  • Collaborate with Medical Affairs, MSLs, Market Access, and Commercial teams to support launch readiness and ongoing product support.
  • Support management of Medical Information systems, content management platforms, and digital communication channels.
  • Assist in the development of innovative approaches for scientific information dissemination and customer engagement (AI/web-based initiatives).
  • Contribute to Medical Review Committee (MRC) activities and review of medical and promotional materials, as appropriate.
  • Support training and mentoring of Medical Information personnel, contractors, and cross-functional stakeholders on scientific content and processes.
• Additional duties as assigned.

Requirements

• Bachelor’s degree in life sciences or related field required. Advanced scientific or clinical degree (MD, DO, PharmD, PhD, PA, NP, RN, or equivalent) preferred. Equivalent combination of education and applicable job experience may be considered.
• 7 years of pharmaceutical, biotechnology, or related industry experience within Medical Affairs required.
• 2 years of Medical Affairs training, field medical training, learning and development, or Medical Information experience preferred.
• Prior experience as a Medical Science Liaison, Medical Information professional, Medical Director, or related Medical Affairs role preferred.
• Experience supporting product launches and Medical Affairs capability development preferred.
• Experience in nephrology, rare disease, or specialty therapeutics preferred.

Skills

• Strong scientific acumen with the ability to translate complex data into effective educational content.
• Demonstrated expertise in adult learning principles, instructional design, and training facilitation.
• Experience developing and delivering training across multiple learning platforms.
• Strong project management skills with the ability to manage multiple priorities and stakeholders.
• Excellent written, verbal, presentation, and facilitation skills.
• Experience with Medical Information systems, content management platforms, call center operations, and learning management systems preferred.
• Experience with scientific literature evaluation, medical writing, and development of scientific resources.
• Knowledge of Medical Review Committee (MRC) processes and promotional review environments preferred.
• Familiarity with Veeva Vault and related Medical Affairs technologies preferred.
• Strong leadership, collaboration, and influence skills with demonstrated success working in a matrix environment.
• Ability to lead without direct oversight and effectively partner across organizational levels.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Adobe Acrobat.
• Ability to travel 20% domestically and internationally.
• Embodies company core values: Courage, Community Spirit, Patient Focus, and Teamwork.
• Driven, intelligent, and passionate about making a difference for patients with rare diseases.

Pay

$150,000.00 - $195,000.00 per year, commensurate with experience.