Senior Manager, Client Experience (Pre-Sales Solutions & Scoping)

Remote – US based candidates only, no visa sponsorship available.

About the role

This role supports revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a technology-driven environment.

Responsibilities

• Lead the GOS Sales Squad execution by embedding operational experts in sale pitches to leverage five-star service as a competitive advantage
• Drive unification of service tiers by simplifying legacy offerings into cohesive value packages in collaboration with pricing and strategy teams
• Strategically redefine service narratives in partnership with Product Marketing to appeal to executive decision-makers
• Align operational delivery with pricing structures to ensure correct representation of automated and premium support capabilities by Sales teams
• Maintain data-driven scoping requests and collaborate with Sales leadership to develop innovative operational solutions
• Build strategic relationships with commercial and global teams to optimize the customer experience throughout the pre-sales journey
• Act as the operational liaison between Global Operations and Sales, ensuring clarity on support capabilities during pipeline reviews
• Establish checkpoints in the pre-sales pipeline to maintain accuracy and integrity in scoping efforts

Qualifications

• 5-7+ years of experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management, ideally in SaaS or corporate travel sectors
• Demonstrated success in collaborating with fast-paced commercial teams and navigating complex organizational dynamics
• Exceptional communication and negotiation skills capable of managing high-stakes discussions
• Proven ability to approach problems critically with integrity and sound judgment
• Strong analytical skills focused on leveraging data, such as historical support information and AI metrics

Pay

$120,000 – $145,000 annually

Benefits

• Opportunity to lead and influence pre-sales strategic initiatives
• Work in a dynamic and collaborative cross-functional environment
• Engage with high-profile clients and stakeholders
• Access to ongoing professional development and training opportunities
• Be part of a company emphasizing innovation and operational excellence