Senior Manager, Client Engagement

About the role

Tasked with tackling a labyrinth of payers and organized customers with limited resources, payer marketers can sometimes feel trapped between competing priorities. Payer Sciences approaches managed markets from a different angle, believing the truth lies in the data. The Senior Manager, Client Strategy and Execution is the senior execution owner for assigned workstreams and smaller initiatives, accountable for day-to-day execution quality, project rhythm, timeline discipline, cross-functional coordination, and pre-client readiness. This role operates with greater independence and higher judgment than a Manager, reducing the amount of oversight required from account leaders while continuing to build toward emerging account ownership.

Role Differentiation

• Owns multiple concurrent workstreams with greater independence, stronger judgment, and less day-to-day oversight than a Manager.
• Serves as the first escalation point for execution issues before they move to an Associate Director or Director.
• Responsible for raising execution standards across projects by coaching Managers and junior team members on ownership, quality, timing, and communication.
• Operates as a bridge between execution leadership and emerging account ownership.

Responsibilities

Execution Leadership

• Serve as the accountable execution lead for assigned workstreams, ensuring timelines, workplans, deliverables, and dependencies are actively managed.
• Lead day-to-day team coordination, workload assignment, project planning, status tracking, and proactive risk management across multiple active workstreams.
• Anticipate execution barriers and resolve issues where possible before escalating to Associate Directors or Directors.

Client and Workstream Ownership

• Lead portions of client communication, status meetings, and workstream discussions with increasing independence.
• Support proposal development, organic growth identification, client competitive environment assessment, and opportunity positioning.
• Translate client priorities into practical execution plans, team assignments, and deliverable expectations.

Quality and Insight Development

• Own pre-client quality review for assigned deliverables and ensure work product is accurate, complete, and aligned to expectations.
• Guide therapeutic area research, payer data review, competitive monitoring, market research support, and insight reporting.
• Ensure MLR submission and revision coordination is organized, accurate, and aligned to project needs.

Process and Operational Improvement

• Identify process improvements and execution efficiencies that improve quality, speed, handoffs, or team clarity.
• Support resource request escalation by providing clear context on workload, timing, scope, and risk.
• Maintain strong therapeutic and regulatory knowledge relevant to assigned accounts and projects.

Coaching and Development

• Coach Managers and junior team members on ownership, project discipline, client communication, and work product quality.
• Contribute to performance feedback and development conversations by providing clear examples of strengths, gaps, and growth opportunities.

Critical Capabilities

• Senior project execution
• Workstream leadership
• Quality assurance judgment
• Risk management
• Coaching and feedback
• Client-ready communication
• Operational discipline
• Developing commercial awareness

Qualifications

• Bachelor’s degree in business, marketing, healthcare, communications, life sciences, or a related field preferred; equivalent combinations of education and experience will be considered.
• 2+ years of relevant professional experience in client services, consulting, market access, healthcare, pharmaceutical communications, strategy, operations, project delivery, or a related discipline.
• Demonstrated ability to lead multiple workstreams with increasing independence, manage timelines and dependencies, and anticipate execution risks before escalation is required.
• Experience coaching junior team members and improving execution quality, communication, and project discipline across assigned workstreams.
• Strong communication, collaboration, organization, problem-solving, attention to detail, and follow-through skills.
• Proficiency with standard business applications, including Microsoft PowerPoint, Excel, Word, and Outlook.

Success Measures

• Workstreams require less day-to-day oversight from Directors.
• Project teams have clear direction, strong coordination, and visible progress.
• Deliverables are consistently prepared for account leader review.
• Risks are anticipated early and escalated with context and options.
• Managers and junior team members improve through regular coaching.
• Multiple workstreams are managed concurrently with minimal oversight and clear escalation discipline.

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.

Compensation Range: USD $75,050.00 - USD $120,159.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.