Senior Manager, Business Relationship Management - Legal & External Affairs

About the role

Altria Client Services is seeking a strategic, business-focused Senior Manager, Business Relationship Management - Legal & External Affairs to support Enterprise Services Strategy in Richmond, VA. As a strategic advisor and business technology partner, you will support strategic planning, align investments to enterprise priorities, and ensure the right capabilities are delivered to drive measurable business outcomes.

Responsibilities

• Serve as a trusted strategic advisor to senior Enterprise Services partners in Legal, Government Affairs, Corporate Citizenship, and Enterprise Insights.
• Build and maintain strong partnerships with business leaders to understand strategic objectives, organizational priorities, operational challenges, and future capabilities needed to achieve business outcomes.
• Provide proactive technology consulting and guidance, while managing expectations to shape business technology strategy, priorities, and outcomes.
• Lead the development, prioritization, and execution of technology and business capability roadmaps and portfolios based on business impact, readiness, compliance, and enterprise value; remain accountable for delivery quality and outcomes.
• Lead the development of business capability roadmaps and multi-year technology strategy portfolios that support Legal, Government Affairs, Corporate Citizenship, and Enterprise Insights priorities.
• Build dedicated cases by clearly quantifying and articulating value, benefits, risks, dependencies, and investment considerations for new initiatives.
• Lead all aspects of portfolio budgets in partnership with PMO and Finance.
• Represent supported business domains in technology governance forums, collaborating with architecture, data, delivery, and operations teams to ensure effective planning and execution; remain accountable for delivery quality and outcomes.
• Provide insight into strategic technology portfolios, programs, and initiatives, helping leaders make informed decisions and manage tradeoffs.
• Quantify, communicate, and handle the value of digital investments, including efficiency gains, cost savings, and risk mitigation.
• Drive innovation by identifying new/emerging technologies, champion change, and encourage adoption and continuous improvement across operational and cross-functional Enterprise Services teams.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, Engineering, Organizational Leadership, or a related field; Master’s degree preferred.
• 10+ years of experience in business technology roles with demonstrated focus on strategy, delivery, and business partner engagement.
• Legal, Government Affairs, Corporate Citizenship, Communications, and Enterprise Insights domain experience, strongly preferred with the ability to translate operational priorities into technology solutions.
• Confirmed experience supporting enterprise-wide digital transformation initiatives and delivering measurable business value.
• Experience building cases, capability roadmaps, strategic portfolios, and value realization frameworks.
• Strong customer-service orientation with exceptional listening, verbal, and written communication skills.
• Demonstrated ability to align business strategy with digital capabilities, influence outcomes, and build trusted relationships with senior business leaders.
• Good communication, negotiation, and collaborator engagement skills, with experience working in agile environments and multi-functional teams.
• Ability to work independently with minimal direction while handling complex initiatives.
• Relevant certifications such as PMP®, ITIL®, Agile Certifications, Prosci Change Management, Lean Six Sigma, BRMP (Business Relationship Management Professional), or Certified Business Relationship Manager (CBRM®) are preferred.

Pay

The Salary Range for this position is: $132,500.00 - $202,100.00.

Benefits

• Flexible and remote work options.
• 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek.
• Annual merit increases and performance bonus.
• 401(k) matching from day one, plus Deferred Profit Sharing (13%-17% of base salary).
• Student loan repayment assistance and professional development stipends.
• Comprehensive medical, dental, and vision coverage for you and your family.
• Paid parental and bonding leave.
• Wellness programs for whole well-being.
• Paid volunteer days.