Senior Manager, Business Operations, Specialty Travel & Events

About the role

The Specialty Travel & Events Business Operations team is built to solve our organization's most critical, emergent challenges across business, product, and operations. As a Senior Manager, you will have the unique opportunity to scope, design, and spearhead high-impact initiatives that drive business growth, optimization, and stability. This is a role for a first-principles thinker who can evaluate complex business challenges, map unseen connections between teams and systems, and design creative, elegant solutions.

Responsibilities

• Drive Strategic Initiatives: Own high-impact, 0-to-1 operational initiatives end-to-end. Investigate complex, ambiguous problems, develop rigorous work plans, define strategy, and drive execution.
• Solve Complex Systems Problems: Identify operational bottlenecks and design scalable processes that allow cross-functional teams (Sales, Operations, Data Analytics, Finance, etc.) to work together seamlessly.
• Synthesize Data into Strategy: Dig into raw business data (using Excel, SQL, or other systems) to reveal patterns and truths behind operational challenges. Translate these findings into clear, actionable recommendations for executive leadership.
• Balance Trade-offs: Anticipate roadblocks and align with leadership to find the right balance between strategic business goals and technical or financial constraints.
• Manage Change and Execution: Clearly communicate progress, manage executive alignment, and guide cross-functional teams through process changes without losing momentum.
• Unblock and Accelerate: Anticipate technical bottlenecks, call out trade-offs between business desires and technical/financial constraints, and keep teams aligned and moving forward.

Requirements

• 8+ years of experience in business operations or a highly strategic cross-functional operations role in a fast-paced environment.
• Strong comfort with data; highly proficient in Excel/Google Sheets and comfortable using SQL (or eager to learn) to query databases, join tables, and extract insights.
• BA or BS degree (or equivalent practical experience).
• Natural systems thinker who intuitively sees how different parts of an organization, workflow, and technology stack interconnect. You design systems that balance complex, interdependent relationships rather than temporary fixes.
• Intellectual humility and curiosity: You approach problems with a "beginner’s mind," challenge your own assumptions, ask thoughtful questions, and seek diverse perspectives.
• Data-driven critical thinker: You make decisions based on data, not gut feel, and are energized by messy, fragmented datasets. You connect the dots and find narratives within raw data.
• High momentum: You move quickly and decisively, avoid analysis paralysis, and maintain focus to keep projects moving forward.
• Collaborative and growth-minded: You thrive in environments with brilliant people who challenge you and use those interactions to grow and elevate your capabilities.
• Prior experience in business operations or strategic program management in a high-growth tech environment.
• Experience driving organizational change management alongside system or process rollouts.

Pay

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. Factors considered include primary work location, candidate skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the range includes both base salary and target incentive compensation, with higher compensation for those who exceed targets.

Pay Range: $81,000 USD - $180,000 USD